If certain services require explanation or if customers need to pay attention to something before their appointment, you can also include this information in the confirmation and reminder emails. This ensures that your customers receive the information after booking the service.
Everything about: Customer Communication (Email, SMS)
Cancellation email
Reminder Time
Customer inquiry
With customer inquiry, you can quickly and easily maintain your customers' master data by having your customers enter or update their own data. Consent to digital data storage or medical history forms can also be requested here. To do this, you need a second device (for example, a tablet) that you can hand to the customer. The customer has access exclusively to their own data and receives no insight into your calendar or other customer files.
Internal Messaging System
Customer Messages
You can send your customers messages via email and SMS. These messages include:
- Appointment confirmations (these are sent immediately after saving the appointment in the calendar or completing the online booking)
- Appointment reminders (these are sent at the time period you set in the calendar settings)
- Marketing messages (these include newsletters, birthday greetings or review requests)
SMS OTP
If you want to ensure that the mobile phone number provided by the customer is correct, you can activate SMS-TAN. Only after entering the TAN can the user register or book appointments. Customers can neither intentionally nor accidentally enter an incorrect mobile phone number.
SMS Dispatch
Your calendar can send SMS. You can use these for automatic reminders and confirmations, as well as for TANs or mass SMS.
Invitation emails
In the file card of every customer who has not yet registered for online booking, there is a prominent link "Invite customer to online booking", as soon as an email address is stored in the customer file card.
Tip: If you want to send an email newsletter with invitations to your entire customer base, use the marketing functions.