In the customer file, a note may appear at the customer's email address indicating that this address is blocked. This block was not set by you or your team and is also not an opt-out from your messages – it comes automatically from our shipping system.
Everything about: Customer Communication (Email, SMS)
Sender email address
You can set up your own sender email address for outgoing emails from belbo instead of using the standard address termine@belbo.com. This is possible, but requires additional settings outside of belbo – directly at your domain.
Read moreSend customer questionnaires as direct message via email
With the Customer Questionnaires function, customers can fill in certain data themselves. For example, they can be filled out and signed directly on-site on an iPad. If you would like to send the questionnaires via email to specific customers, proceed as described here.
Read moreReminder Overview
If you want to check which of your customers will receive a reminder for your appointment, you can use the reminder overview.
Sent email not in mailbox
It can happen that customers contact you if they cannot find certain emails in their mailbox. These include, for example:
- Reminder and confirmation emails
- Password forgotten emails
- Newsletters
However, it can also be Belbo system emails that you, as the owner of a Belbo calendar, expect to find but cannot. These include, for example:Read more
Send documents to customers
In Belbo you can send messages to your customers. For each appointment, the customer can receive confirmation and reminder emails. You can also send your customers direct messages. For technical reasons, most of these messages cannot have attachments. Here you will learn how you can still send documents to your customers.
Contact selected customers
If you want to contact or export selected customer groups, Belbo offers various options to filter your customers.
Read more
Send Marketing SMS to Customers
With hairlist it is very easy to contact all or specific customers in your client file via SMS. An SMS of 160 characters costs you 10 cents each, regardless of which subscription plan you are on - these will be listed in your next invoice. With round-robin SMS you can reach all your customers for whom the corresponding contact details are stored in the customer file. The prerequisite for marketing SMS is that the SMS module is activated in your account (you must not be in DEMO mode) and that you have already successfully sent reminder SMS.
SMS App
With the SMS app, you can send confirmation and reminder SMS messages from your own mobile phone with an SMS flat rate and save costs.
Receive daily sales report by email
With the daily revenue report, you receive a simple summary of your sales via email every day.