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Email sent not in mailbox

It can happen that customers contact you when they cannot find certain emails in their mailbox. These include, for example:

However, it can also be Belbo system emails that you as the owner of a Belbo calendar expect to find but cannot locate. These include, for example:

If you are certain that the corresponding email was sent, for example if it can be found in the "Messages" tab of the customer record, it is likely due to your customer's mailbox settings that it cannot be found there.

Automatic mailbox rules (e.g. Google Mail)

Some email services, especially Google Mail, offer users the ability to pre-sort emails so that not all messages land in the normal email inbox. Messages that Google classifies as desired advertising or notifications can be retrieved somewhat hidden. Please ask the customer to check these mailboxes and, if necessary, change the automatically created rule:

Custom mailbox rules

Custom rules for specific senders can be created with all email services. If it was previously specified that messages from your company should always be marked as "Read" and archived, other messages may also be affected.

Example of use:
You have the appointment confirmation sent to you every morning, but you don't want it unread in your inbox; instead, you only want to access it in case of emergency. Other emails from the same sender can also be treated accordingly if you have set this rule for the sender (e.g. termine@belbo.com).

Rejected messages and spam

Your customers have the option to mark your newsletters or reminder messages as spam if they no longer wish to receive them. In this case, future messages will also be sorted into the spam folder.

Some email service providers can also make this decision on their own. There are international guidelines that email service providers use to determine which senders are classified as spam senders. The service we use for sending emails has an excellent reputation and is very rarely marked as spam. Nevertheless, it can happen occasionally.

We ask for your understanding that we have no control over this. Your customer can mark the sender as safe in order to receive future messages again.