This video briefly explains how to perform a split payment in Belbo:

If you offer services that involve two people working simultaneously, the revenue generated must usually also be allocated to these two people. If the service costs €100, for example, this amount can be distributed equally between the employees, or for example also 30/70. We explain how to do this here.

If a customer misses or cancels an appointment that has already been paid in advance, you can graciously transfer the prepaid credit to a new appointment. Depending on whether the original appointment is still on the same day or is already in the past, you proceed slightly differently.

Variant 1: On the day of the prepaid appointment

1. 1
   Cancel the missed appointment (see also Appointment status change to "Cancelled" – No Show).
2. 2
   Remove all services from the appointment and use the "Store prepayment" function (details see Prepayments for future appointments).
3. 3
   Enter the prepaid amount and complete the process with the payment method of the original appointment.
4. 4
   The stored prepayment can subsequently be redeemed at a new appointment of the customer.

Variant 2: The prepaid appointment is in the past

From an accounting perspective, past appointments can no longer be cancelled. In this case, proceed as follows:

If you offer gift voucher cards with a barcode already printed on them and which should be loaded when purchasing a gift voucher, you can link these cards with the gift vouchers sold in Belbo. When redeeming, the card can be scanned to deduct the redeemed amount from the balance.

With Belbo you can grant customer credit. The customer can then pay the next time. How you can pay "On Account" you can find out here. This article is about the customer paying in the following appointment by cash, EC credit card or similar.

If you want to add additional payment methods to the payment methods selectable in your cash register, you can do this yourself.

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If your customer realizes during payment that they don't have enough money with them, you have several options on how to proceed.

If you manually change an existing price during the checkout process, a reason must be entered for this. In order to work in compliance with the law, it is required to justify and document a price change. With the price change templates, you can create buttons that simplify the entry of reasons.

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