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Everything about: Notifications & Emails

Einstellungen für Erinnerungs- und Bestätigungs-SMS

Sie können die Grundeinstellungen für den Versand von Erinnerungs- und Bestätigungs-SMS selbst festlegen.

In diesen Bereich gelangen Sie über Einstellungen > Terminbestätigungen & -erinnerungen > SMS

Read more →

Settings for Reminder and Confirmation Emails

You can set the basic settings for sending reminder and confirmation emails yourself.

You can access this area via Settings > Appointment Confirmations & Reminders > Emails

Appointment Entry

Set the default settings for your Belbo calendar. When you create a new appointment in the calendar, you can specify whether confirmation and reminder should be sent by email in any case. If you deactivate these options, you can pay attention to this yourself when creating an appointment, but this can lead to errors.

If you want the respective employee to be notified when an appointment is created or deleted in the calendar, you can also set this. The corresponding employee will then receive an email. The prerequisite for this is a separate employee login.

Appointment Attachment

The appointment attachment allows your customers to save calendar entries directly to the calendar on the computer or smartphone with which they open your emails.
Please only activate this field if your company is located at a time zone border or if you have a specific reason not to send an .ics file.

Reminder Time in Appointment Attachment

The .ics file, with which your customers can enter their appointments directly into their own calendar, also contains a reminder. This can appear, for example, on your customer's smartphone. Here you can set what the default time for this reminder is. Please note that your customers can change or turn this off themselves, so this type of reminder may not always be seen.

Appointment Reminder via Email is Mandatory

If you enable this function, customers in online booking will no longer have the choice of whether they want to receive a reminder. In this case, an email will always be sent.

Automatic Birthday Greetings

If you would like to send birthday greetings to your customers, you can create a birthday email for this purpose. It will automatically be sent to each customer on their birthday.

You can access this area via
Settings > Automatic Birthday Email.
If this function is not activated, it can be activated via "Add Function".

An important prerequisite is that you have created the customer card field "Birthday" and regularly populate it with your customers' data. Only this way does your calendar "know" when which customer has a birthday and can send an automatic message to them on that day.

Create birthday field for customers

Once you have created a customer field with the type "Birthday", you can find your customers in the birthday list.

Start New Birthday Email

Create birthday email
Select + Birthday Email in the automatic emails.
You can also differentiate between customers of specific customer groups:

geburtstag2

Design
Now you can design the birthday email:

Start sending
After you have saved your design and sent yourself a test email, you can start sending under "General". From now on, this email will automatically be sent to all birthday children.

Tip: This function can also be combined nicely with a small gift discount via online vouchers.

You can find an overview of all marketing functions here.
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