This right refers to the "Contracts" function.
With this right, payment transactions and contribution summaries for customers with contracts can be viewed.
Everything about: Contracts & Legal
Contract Law: Manage Terminations
This right relates to the "Contracts" function.
With this right, terminations can be filed and edited.
Contract Law: Manage Documents
This right relates to the "Contracts" function.
With this right, documents for customer contracts can be uploaded and deleted.
Contract Law: View Documents
This right refers to the "Contracts" function.
With this right, contract documents can be viewed in a customer contract.
Contract Law: Creating Contracts
This right refers to the "Contracts" function.
With this right, contracts can be created in the customer file.
Contract Law: Contract Settings
This right relates to the "Contracts" function.
With this right, contract extras and sub-contracts can be created.
Administrative Topics
Do you have questions about billing, want to submit a direct debit mandate, or need to change an address? Find out how to proceed here.
In general, we ask you to discuss all administrative matters via email to info@belbo.com.
Please provide the business name, customer number, and your full name to which your request relates.
Contract & Invoices
- Download invoices: Belbo Account
- Submit or change direct debit mandate: Belbo Account
- Address changes please via email to info@belbo.com
- Contract questions and termination: Please via email to info@belbo.com
Data Protection & Security
Corona Support Measures in Switzerland
Due to the current Federal Council order to contain the coronavirus, all hairdressing and cosmetics salons, shops, restaurants, as well as entertainment and leisure facilities had to close. However, Switzerland has decided on various measures to cushion the economic losses of these businesses until they are expected to reopen on April 20, 2020.
COVID-19 Loan up to CHF 500,000
The bridge loan quickly supports affected businesses: According to Federal Councillor Maurer's wishes, no more than 30 minutes should elapse between application and disbursement of the loan. Up to 10% of turnover or a maximum of 500,000 CHF can be applied for as an interest-free (0%) loan. The loan application can be downloaded here and must be submitted directly to your house bank. The loan term is a maximum of 5 years.
Payment Deferral for Social Insurance Contributions and VAT
Invoices for social insurance (AHV/IV/EO/ALV) and VAT can be deferred if needed, without having to pay default interest. It is important to note that applications must be submitted to the cantonal compensation offices. A list of contact details for your compensation office can be found here.
Short-Time Work
Short-time work compensation can be granted for employees and also newly for company shareholders.
– Waiting period for short-time work is eliminated: Employees do not have to reduce overtime first
– Short-time work is also available for apprentices, employees in fixed-term employment relationships, and temporary workers
– Applications and payments for short-time work are simplified
Anyone who wants to apply for short-time work for their employees or is a participating shareholder and wants to submit such an application for themselves can contact the unemployment insurance authorities. You can find information about this here. You can calculate the amount of short-time work compensation using the AHV online calculator. It is also important to know that companies receiving compensation benefits for short-time work must continue to pay social insurance contributions in full. Further information is available in the information sheet on contribution obligations for short-time work and bad weather compensation. Additional information for employers and self-employed persons in connection with the coronavirus is also available here.
Corona Loss of Earnings Compensation
Self-employed persons and freelance artists are entitled to compensation
for loss of earnings
These are limited to six months, are paid monthly retroactively, and are provided through the AHV compensation offices. Self-employed persons, parents, and persons in quarantine are entitled to compensation. Regarding the amount of compensation, the information sheet on Corona earnings compensation states: "The compensation amounts to 80 percent of the average gross earnings income earned before the start of the entitlement to compensation, but not more than 196 francs per day. Employees reach the maximum daily allowance with an average monthly salary of 7,350 francs (7,350 x 0.8 / 30 days = 196 francs/day)."
The compensation office responsible is the one where you pay social insurance contributions. You can find the addresses here. The form for registration for Corona loss of earnings compensation must be sent to them together with the supporting documents.
Stay of Legal Proceedings
From March 19 to April 4, 2020, debtors throughout Switzerland may not be prosecuted. The Federal Council ordered the corresponding stay of legal proceedings in debt enforcement proceedings at its meeting on March 18, 2020. However, keep in mind that a negative spiral should be prevented. If you don't pay your supplier invoices, depending on the size of your business, your partner could also face financial difficulties, which would harm the entire industry.
Rent Relief
Lease agreements generally contain a provision whereby a rental property is made available for a
specific purpose, for example "for the operation of a
hairdressing salon". With the authority-ordered closure on March 17, 2020, it is no longer possible for the landlord to fulfill this contractual commitment. CoiffureSuisse therefore recommends contacting the landlord and submitting an application for rent reduction. CoiffureSuisse has provided a template of the application for rent reduction on their website. The tenant association has also published a case study and tips on its website.
Business Interruption
If you need to temporarily close your business, you can make certain settings in Belbo for this period so that online booking and, if desired, reminders for your customers are disabled without having to delete schedules or appointments. In addition, all customers who have an appointment during the closure period can be specifically contacted with an email newsletter and informed about the closure.
Set up business interruption
- Go to Settings > Location Settings (top right).
- Click on "Business Interruption".
- Follow the steps in our assistant.
Setup Assistant
In the assistant, you can set how long you want to store the business interruption.
Online Booking
Once you have set a date for the business interruption, customers can book appointments, but not during the specified interruption period. Online booking is disabled during this period.
Reminders
Then you can specify whether reminders should be sent for appointments that already exist during the interruption period. You can differentiate between emails and SMS, in case you want to send emails but not SMS.
Online Booking
Customers can book appointments, but not within the business interruption period you have set. They also see the text you wrote in the booking:
Contact all customers who have an appointment in the calendar during the closure period
If you want to contact all scheduled customers in the calendar by email, you can set this up in just a few clicks.
Under Settings you will find all information about your existing business interruption in the header area. Here you can create a campaign to reach customers whose appointment will be cancelled during the closure period.
- Click on "Contact customers with appointment via email"
- A campaign is created in which all customers are listed as recipients who have an appointment in the calendar during the closure period.
- Please note that this can also include appointments in the past if the interruption period you entered starts in the past. If you do not want this, set the start of the business interruption to the current day before creating the campaign.
- After clicking the button, a campaign opens which you can now write in the "Content & Design" tab.
- Send yourself a test email if necessary.
- In the "General" tab you can then start the delivery.
Your customers do not need marketing approval for this type of information email. All customers who have an appointment during the closure period and a valid email address in the customer file will be contacted.
Measures for Restrictions Due to Coronavirus
As a belbo customer, it is likely that you offer customer appointments in your business. Due to the widespread restrictions that now apply in the affected countries, you may need to take one of the following measures.
Inform all customers
If you need to close your business for a period of time or inform your customers about other restrictions, you can do this with marketing emails.
Learn more about marketing emails.
Use the "Business Interruption" feature
If you need to temporarily close your business, you can make certain settings in Belbo for that time so that online booking and reminders for your customers are turned off without having to delete shift schedules or appointments.
Learn more about business interruption here.
Customize reminder text
If you send reminder emails to your customers, we recommend customizing the text! Add a passage to the email explaining any special circumstances.
- Any special hygiene measures or customer discomfort
- Any appointment cancellations
- Your goodwill policies, etc.
Here you can learn how to customize your reminder texts.
Disable reminder SMS
To prevent potentially costly SMS from being sent during the closure period, you can proceed as follows:
- Go to the "SMS Dispatch" module under Settings.
- Uncheck the "Active" checkbox and save your entry.
- From now on, no SMS will be sent.
If you plan a marketing campaign via SMS, please run the campaign before you disable the module.
Completely disable online booking
If you currently do not want to accept appointments to wait out the situation, you can completely disable your online booking.
- Go to Location Settings (top right) under Settings.
- Uncheck the "Online bookable" checkbox and save your entry.
- Customers can no longer book online.
Disable online booking for a specific period
If you currently do not want to accept appointments but want to allow them again from a certain date, you can also block bookings for a specific period. Bookability depends on the working hours entered in the shift schedule. To prevent bookability for a specific period, the working hours for that period must be removed from the calendar.
- To do this, click on "Shift Schedule" in the top left of the main menu.
- Click on the selection field next to the calendar week in which you want to delete working hours.
- Select the "Delete working hours" option (see image below).
- Repeat this for all weeks that should not be bookable.
Display information text on the online booking page
You can alert your customers to special features of your appointment booking, closure times or other special circumstances with an information text.
Learn how to add an information text here.
Set up a gift certificate shop
You can offer your customers the opportunity to order gift certificates from you online, pay via PayPal & credit card, and download them. The gift certificate shop gives you an opportunity to secure your liquidity even during business closure and enable your loyal customers to offer their support. In this article you can learn how to set up the gift certificate shop.