When an appointment is marked as "no show", you can send an email to the customer with just one click using your own template.

For example, inform the customer that an invoice may follow or that they should contact you to provide a reason for their no-show.

This makes it easier for your staff to contact the customer to collect any no-show fees without sending an invoice directly.

The email template can be edited in the Settings > Appointment Confirmations and Reminders area:

If a template is set up and the customer has an email address, the email can be sent:

Here we show you different ways to find and view canceled or deleted appointments.

If you offer services at your location where two people are to be treated simultaneously, we describe here how these can be optimally displayed in Belbo.

We recommend creating a separate service such as "Couples Massage".

Within this new service, the time planning can then be configured so that multiple employees or rooms are blocked. However, in the online booking, only one employee can be selected. The second employee is determined from a set defined by you.

1. Case: 2 employees are blocked

For this, you can use the "Block simultaneously" button to set a time step parallel to a previous work step. Normally the first step is then with the "Booked Employee" and the blocking step is then, for example, "An employee with the role Massage Therapist".

2. Case: 2 employees + 1 room

For this, you can use the "Block simultaneously" button to set a time step parallel to a previous work step. In addition to the blocking employee, you can then click "Block simultaneously" again to achieve a room blocking.

3. Case: 2 employees + 2 rooms

For this, you can use the "Block simultaneously" button to set a time step parallel to a previous work step. In addition to the blocking employee and room, you can then click "Block simultaneously" again to achieve a second room blocking.

For every appointment, there is always exactly one employee who is responsible for the appointment. Normally, the system itself determines which employee should be responsible, but if changes are made to the appointment, the responsible employee is not automatically changed.

There are reasons for this: Sometimes an appointment should be transferred to another employee without changing the employee visible to the customer. Sometimes services are only supervised by the responsible employee, so that employee does not need to be blocked.

The appointment color in the calendar can be influenced by many settings. Here you will learn what options you have.

Manual color selection in appointment details

Basically, you can influence the appointment color yourself if appointment coloring is active in your settings. The colors available for selection can be edited in the appointment entry settings.

Further information can be found here: Calendar settings: Appointment entry – Colors

Coloring by service color

If your selected service has a color assigned to it, the appointment can also be automatically colored accordingly. However, this color can still be manually overridden.

Edit prices and services: Properties

Coloring by appointment status

Appointments that have an important appointment status can also be colored specially. These include:

• Cancelled appointments: Selectable in "Calendar settings" -> "Appointment display"
• Employee sick: Selectable in "Calendar settings" -> "Appointment display"



Paid appointments

In the cash register settings you can specify that paid appointments have a certain color.



Any employee

You can specify in the online booking settings that an appointment has a certain color if the customer selected "Any employee" in the booking. This is a signal that the appointment can also be assigned to another colleague without the customer being disappointed.



Special case: Coloring by employee

If your appointments should not be colored according to service or status, but rather colored based on the employee, you can use this very special mode. This mode only offers advantages for locations with many employees who potentially cover different areas. At first glance, you can quickly see which "area" potentially still has gaps.

In addition to the employee calendar color, each employee can additionally select an appointment color in their profile. Calendar settings: Calendar display in the "Column properties" tab



Please note that this mode is typically practical for larger locations where appointment coloring based on an employee's role is desired.

If you do not want to allow apprentices or new employees to create actual appointments in the calendar, you can enable the appointment draft function. Employees whose PIN in their profile has been marked with draft mode can only save appointments in draft mode. These appointments must be released by authorized persons.

The prerequisite for this function is that you work with the Employee PIN.

Activate appointment drafts and select employees

After you have activated the function, you can specify in the corresponding module which of your employees are only allowed to create appointment drafts:

Appointment drafts in the calendar

When the selected employees create an appointment in the calendar, it will be displayed in a special way. Attention: As long as the appointment is considered a draft, online booking customers can book these appointments online.

Release appointment drafts

Employees who are authorized for normal appointment saving can then release the appointment. After that, double bookings will no longer be allowed.