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Customers›Customer Communication (Email, SMS)

SMS App

With the SMS app, you can send confirmation and reminder SMS messages from your own mobile phone with an SMS flat rate and save costs.

Requirements:

  • Your location is in Germany or Austria.
  • You have a current Android phone.
  • You must enable your phone to allow installation of apps downloaded from the internet.
  • Download and install this app: SMS App from Belbo
  • Enter the prefix of your account. ATTENTION: If your calendar URL is e.g. "https://mycompany.belbo.com/office", then enter only "mycompany" as the address. Please do not include ".belbo.com".
  • Click on the location where SMS dispatch should be performed.
  • Enable the checkbox "Enable sending in the background"
  • SMS sending only works if the numbers in the app increase.
  • You can track which SMS messages were sent in the SMS outbox.
  • Enable the app to run in the background. This setup is very difficult and very device-dependent. Below you will find instructions that may be outdated. Search the internet for your phone model for instructions on how to allow apps to run in the background.
This function requires special configuration and cannot be activated without further setup! If you only activate without setting up the SMS app, no SMS messages will be sent!
https://www.youtube.com/shorts/ddLLQ2GnjOU

Troubleshooting

It is very likely that sending problems are due to a local setting on your phone.

  • Open the settings on your phone.
  • Tap on Apps or Apps & Notifications.
  • Find the app for which you want to change permissions and tap on it.
  • Select Permissions.
  • Search for the SMS point.
  • Tap on SMS and decide whether you want to allow or not allow.


More information about: Background app restrictions on various Android devices

Disable battery optimization on your phone for the app

The phone's operating system may disable processes and apps running in the background to save battery. Therefore, it turns off the SMS app when it appears to be inactive.

You can prevent this by following the steps described in this article: Keep apps running in the background – here's how

Categories: Customer Communication (Email, SMS)

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