When a customer cancels their own appointment cancels or an employee deletes the appointment in the calendar, the customer receives a confirmation email. If you would like to provide your own text for this email, you can do so.
Standard cancellation email
Even if the "Appointment cancellation text" field is empty, cancellation confirmations will be sent to your customers!
If you do not provide your own text, the customer receives our standard text. This includes the location and date and time of the cancelled appointment. The cancellation email is embedded in your email design and contains the configured header image.
Create your own cancellation email
If you would like to write your own text, you can do so. Please make sure that you use the necessary placeholders (such as date, time, company name, etc.). A link to rebook an appointment or a reference to current promotions can also serve as motivation for the customer to book a new appointment soon.
Cancellation email example
