Appointment Cancellation

When a customer cancels their own appointment cancels or an employee deletes the appointment in the calendar, the customer receives a confirmation email. If you would like to provide your own text for this email, you can do so.

The prerequisite for the customer to receive this message when an appointment is deleted by an employee is that the notification option has been activated in the calendar settings. For online cancellations by the customer, cancellation confirmations are always sent.

You can access this area via Settings > Appointment confirmations & reminders > Emails > Cancellation email