If you are using the cash register system on a Mac in combination with the Epson receipt printer and separate cash drawer, you can check here how to troubleshoot any problems.
Import of service packages and subscriptions
When switching from another system, the import in particular presents a major challenge. Here we describe how the sometimes very time-consuming import of service packages and subscriptions can be successful.
Send documents to customers
In Belbo you can send messages to your customers. For each appointment, the customer can receive confirmation and reminder emails. You can also send your customers direct messages. For technical reasons, most of these messages cannot have attachments. Here you will learn how you can still send documents to your customers.
Troubleshooting SEPA File Uploads
If you use the direct debit function, you can export your SEPA files in XML format to upload them to your bank. If data is not properly maintained, error messages may occur.
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Set up AppYourself App
If you have your own app from the company AppYourself, you can integrate Belbo online booking.
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Reminder
With the follow-up function, you can display customer files in the calendar to keep important tasks in view.
Troubleshooting when using EC terminal
This article will help you troubleshoot if payments are not being transferred correctly to your card terminal. If you are using a SumUp device, this article is not relevant for you.
Below you will learn which basic points you should check – including the communication test, the stability of the network connection, the correct IP address and port, as well as possible device settings such as the login mode. Additionally, it explains how you can check the connection with simple tests.
Read moreSettings for Reminder and Confirmation SMS
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Open customer export in Excel (Windows PC)
The CSV files exportable from Belbo are valid standard data. If you have problems setting the desired view in Excel, you can proceed as follows.