Tag: Online Booking

Advanced Customer Directory: Service Fields

If you want your customers to provide certain information when booking a service online, you can create service fields for this purpose. For each of your services, you can define your own service fields, so customers only need to provide the information that is necessary for the desired service.

Application example:
You offer piercings and tattoos in your business. Customers who want a tattoo must upload an image during booking and provide some information about the desired size and color. Customers who book a piercing must specify the body area.

You can access this area via Settings > Advanced Customer File
If this function is not enabled, it can be activated via "Settings > Add Function".

Online Booking Overview

With Belbo Online Booking, you can give your customers the opportunity to book appointments themselves at any time. You have very precise control options for how and when your customers can book these appointments. This allows you to customize online booking to your preferences. Everything is possible, from "Any customer can book all services at any time without login" to "Only selected regular customers I choose may book specific services on specific days".

Important articles on online booking:

Invitation emails

In the file card of every customer who has not yet registered for online booking, there is a prominent link "Invite customer to online booking", as soon as an email address is stored in the customer file card.

Tip: If you want to send an email newsletter with invitations to your entire customer base, use the marketing functions.

You can access this area via Settings > Email Settings

Online booking for different customer groups

If you wish, you can create different online booking processes for various customer groups.

Use case example:
If you want to offer your regular customers different prices and services than your new customers, you can create different booking processes for both customer groups. When a new customer logs in, she will only see the prices and services intended for new customers.

Online booking settings: employee order

In the employee order, you can determine the order in which your employees are suggested to the customer. The employees are initially arranged in the same order as they appear in the employee overview.
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Custom Terms and Conditions for Online Booking

In the terms and conditions, you can specify whether your customers must accept your terms and conditions before they can make a binding appointment booking. Additionally, you can write your own terms and conditions.

You can access this area via Settings > Terms and Conditions.
If this function is not enabled, it can be activated via "Add Function".

Online Booking Settings Overview

In the online booking settings, you can precisely determine whether and how your customers can book appointments online with you:

Online Booking Settings: Appointment Settings

In the appointment settings, you can customize the appointment booking according to your wishes.
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Online Booking Settings: Time Limits

In Time Limits, you can set important time periods for your online booking.

Online Booking Settings: Registration

In the registration settings, you can specify whether and how your customers can register themselves on your online booking page.

You can access this area via
Settings > Online Booking > Basic Settings > Registration.