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Special booking process

Feature: Online Booking › Special Booking Process › Settings

Basically, all your services are available for online booking if you have not specified within the service that it should not be available for online booking. If you only want to offer certain categories or want to ask some selection questions before the booking process, you can activate the special booking process.

To make online booking as optimal as possible for you and your customers, you have complete freedom in designing your booking page.

You can decide whether you want to show all your services in an overview on the booking page, or whether you want to guide your customers through some questions first to find the services that best suit them.


Example of overview page

On the overview page, you can offer all service groups that you want to offer online in an expandable list.


Example of questionnaire
In the questionnaire, you can first collect some information about the customer to then only offer them the appropriate services.



Creating an overview page

Short video on creating an online booking with overview page:

To edit or add to your service list, first click on Edit online booking.

Question texts
You can customize the texts of your online booking. If you decide on the service overview, a text like "Please select the desired services:" is recommended.

Add service groups to online booking
To add a new service group, click on "New answer option". A new empty line is created at the end of the existing list. Click on "No service linked" to select a service group. If you click on the name of the group, all services it contains will be made available for online booking. If you click directly on a service, that service itself will be included in the list.

To exclude individual services in an online-available service group from online booking, please go to the online booking settings of the respective service.

Edit offered service groups
Remove service groups: Clicking the red X at the end of each line removes that group or service from online booking. The services are not deleted from your calendar, but can no longer be booked online.

Move service groups: The order of your services displayed here corresponds to the order in online booking. If you want to change the order, you can "grab" each line at the right end and drag it to the desired position.


Creating a questionnaire

If you want to offer your customers only the services that are right for them and not your complete service list, you can create a questionnaire. The customer will then be directed to a dedicated service overview that provides the appropriate services for them.

Examples of common initial questions:

  • Are you female or male?
  • Are you already a member?
  • Have you been with us before?
  • Do you also want a coloration or just cut and styling?

Short video on creating questions and follow-up questions:

Question texts
To create a questionnaire, first formulate the initial question.
Then create the desired answer options that your customers can select online.
Then click the + Question button to create a new questionnaire page.
Here you can create service groups that match the question (see above) or formulate additional questions that the user must answer first before the services are shown to them on a further sub-page.

Edit questions
Remove questions: Clicking the red X at the end of each line removes that answer and all follow-up questions from online booking.

Move service groups: The order of your answers displayed here corresponds to the order in online booking. If you want to change the order, you can "grab" each line at the right end and drag it to the desired position.

Have a question? Ask it here.