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Everything about: Online Booking

Location Management: Reserve with Google

"Reserve with Google" is a Google feature that allows customers to book an appointment with you directly from Google Search or Google Maps without having to visit your website first. In location management, you can specify whether this feature is active for your location and which services are enabled for it on your Google Business Profile.

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Action prices / strikethrough prices in online booking

In the online booking, crossed-out prices can be displayed when a service is currently offered at a promotional price.

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Automatic Waiting List

The Belbo waiting list can automatically notify waiting customers via email when an appointment becomes available in the desired time slot.

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Design Booking Process

In Belbo, online booking can be customized very freely using CSS. Technical knowledge is a great advantage here. The Belbo team can help you implement your desired ideas.

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Refund for online paid appointments

If you offer online payment, customers can pay for your appointments online. If an appointment is cancelled within the cancellation period, the deposit must be refunded. You can decide for yourself whether this should happen automatically or not.

You can access this area via Settings > Online Payment. If this function is not activated, it can be activated via "Add function".
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Make Service(s) Bookable Online

Here we explain how to make a newly created service or service group available for online booking. This applies to customers who use the "Special Booking Process" function ("Booking Process" for Swiss customers).

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Refund online payments manually

When customers cancel an appointment that has already been paid for online, the money is not automatically refunded to the customer.

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Block booking of specific employees by new customers

You can set it up so that certain employees cannot be booked online by new customers. This relieves popular employees among regular customers and gives, for example, new team members the opportunity to receive more appointments.

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Tracking the Booking with Google Analytics

To enable tracking of bookings coming from your own website, cross-site tracking must be activated in your Google Analytics account. This is explained here: [GA4] Set up cross-domain measurement - Analytics Help (google.com). The snippet from your Google Analytics account must then be stored in the "Tracking Code" function.

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Appointment Pressure Layout

The appointment print layout can be customized. However, the customization options depend on whether a printer connection is being used or not.

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