The Belbo waiting list can automatically notify waiting customers via email when an appointment becomes available in the desired time slot.
Requirements
- The waiting list function is activated.
- The email template has been created.
Activate waiting list
If the function is not yet activated, it can be enabled under Settings > Add Function.
The waiting list will then be visible in the header area of the system:
Create email template
Under Settings > Waiting List > Customer Notification > Template, you can create the email template that will be sent to waiting customers. Suitable placeholders are available that provide information about the details of the available appointment.
Settings
- Appointment cancellation by staff: Sends the email when an appointment is deleted by a team member.
- Online cancellation by customers: An email is also sent when an appointment is cancelled by a customer.
- Exception: If a break is deleted by a team member, no email is sent to waiting persons.