You are legally required to inform your customers that you are processing their data. Furthermore, you must inform your customers about the duration, the legal basis and the purpose of the storage and other circumstances. You should also communicate the name and contact details of the responsible party and, if applicable, your data protection officer to your customers in the event of data processing. In addition, the customer should be informed of their rights (including the ability to request or delete data as well as the possibility of filing a complaint with the competent supervisory authority).
Customer Messages
You can send your customers messages via email and SMS. These messages include:
- Appointment confirmations (these are sent immediately after saving the appointment in the calendar or completing the online booking)
- Appointment reminders (these are sent at the time period you set in the calendar settings)
- Marketing messages (these include newsletters, birthday greetings or review requests)
Privacy Settings Overview
In the data protection settings, you can make some important settings that help you comply with the legal data protection requirements according to the GDPR.
Data Requests
Your customers have the right to request the data stored about them or to have it deleted. Part of the regulation is that according to the GDPR, you only have a certain time period to fulfill this request.
Data Protection Settings: Extensions
You can add your own passages to the data protection terms shown to your customers on your online booking page.
Privacy Settings: Data Protection Officer
If you have appointed a data protection officer in your company, you can enter this person's data in the Belbo system.
Mark customer fields as trade secrets (GDPR)
According to the General Data Protection Regulation, your customers have the right to retrieve the data that is processed about them. With Belbo, you have the option to comply with this request in accordance with the law. Customers can either view their own data directly or express this request in the profile area of the booking interface. The customer then receives their data in the requested format. According to § 14 GDPR (paragraph 5), some exemption regulations apply to the data, in which professional secrecy is explicitly mentioned.
Export customers
You can export your customers at any time to import the list into third-party programs or save it locally.
This is only permitted for employees who have the appropriate permissions.
Open cash drawer when printing
To open the cash drawer during the checkout process, there are several options:
- Open cash drawer via button from Belbo
- Cash drawer opens automatically when printing via the receipt printer
This article describes the second option. Have you already successfully installed your receipt printer? Congratulations! Now let's move on to the configuration.
Finding Deleted Appointments
You can always track whether and when employees or customers have deleted appointments.
Read moreVouchers: create general PDF template
If you use vouchers that you want to sell in your voucher shop or print on-site for your customers, you can create a template that will be used automatically.