Customer frequency is a key metric that indicates the average time intervals at which your customers return. This metric is crucial for measuring customer loyalty to your salon or studio.
Read moreEverything about: Statistics & Reports
Customer liability
The function provides an evaluation option based on appointments recorded in the calendar and the associated cash transactions. It serves to analyze how reliably customers keep their scheduled appointments.
Read moreTarget Sales
The target revenue function is a powerful tool for performance improvement and revenue optimization. Through clear visualization in the calendar and automatic calculation of target values, it supports you in sustainably promoting the individual sales performance of your employees.
Read moreCommission Calculator
With the commission calculator function, commissions for employees can be easily managed, calculated and evaluated.
Read moreSales Bonus - Explained in Practice
You want to offer a bonus program in which the customer can collect points and then convert them into a discount once a certain number of points has been reached. Here you will learn how to do this.
Example:
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Goal: You want to grant 1 point for every €15 of turnover.
Implementation: In this case, you need to divide 1 by 15 to get the factor for the points. Enter this value into the first field of the bonus program. Here you enter the value 0.066666. After saving, the decimal places may no longer be fully displayed.
Please note that if you save again, the decimal places will then disappear. -
Goal: Each point should now be convertible into an amount. For example, 22 points should equal 15 euros.
Implementation: In this case, you need to divide 15 by 22 to get the redemption factor. Enter this value into the second field of the bonus program. Here you enter the value 0.68181. -
Goal: You want to only allow redemption from a certain number of points onwards (e.g. 22).
Implementation: Enter the value 22 in the "Redeemable from minimum points" field. -
Goal: You want to only allow redemption from €50 onwards.
Implementation: Divide 50 by the redemption factor (in this case 0.68181) and enter this rounded value in the "Redeemable from minimum points" field. -
Goal: You want to limit the maximum point redemption. For example, you want to grant a maximum discount of €30 per appointment.
Implementation: Enter 30 in the "Maximum redeemable amount per appointment" field.
Here you can only enter round amounts.
Here you can see the values stored for the example above:
Open customer export in Excel (Windows PC)
The CSV files exportable from Belbo are valid standard data. If you have problems setting the desired view in Excel, you can proceed as follows.
Exports in Belbo
If you want to back up your data locally, you can do so. On this page you will find an overview of the export options in Belbo.Read more
Key figures in the calendar
With the "Key Figures in Calendar" module, you can see the number of appointments made today and the total number of appointments for the next 4 weeks.
Top Customers
The "Top Customers" module provides you with a clear overview of your customers along with essential data such as total revenue, service revenue or product revenue.
Customer Loss Analysis
Analyze how many of your regular customers had their last appointment in the past. You can use this to quickly and easily assess how well individual employees are retaining your customers.