The function provides an evaluation option based on appointments recorded in the calendar and the associated payment transactions. It serves to analyze how reliably customers honor their scheduled appointments.
How it works
For a defined period, the sum of time deviations (in minutes) between the scheduled appointment end and the time of the last payment transaction is calculated.
The following applies:
Only appointments for which a payment transaction has been recorded are considered.
For each individual appointment, the difference between the stored appointment end and the last associated payment transaction is determined.
The determined deviations are summed up for the selected period and displayed as a total value.
The statistics make it possible to make deviations transparent and to evaluate appointment behavior in a structured manner. For example, recurring delays or deviations can be identified and organizational measures can be derived.
