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Issues & Troubleshooting with Socket Mobile Scanner

Questions or issues? Write to us in the help chat!

I cannot connect my device to the scanner. What should I do?

It's possible that your scanner is still connected to another device or that the wrong mode is active. Make sure you disconnect the scanner from all devices in the Bluetooth settings.

After that, scan this code, it will reset the scanner to its factory settings.

(If scanning doesn't work, print this page and try again. These barcodes are also included in the manual that comes with the scanner.)

Now scan the barcode that activates keyboard mode:

This barcode resets the device to factory settings and HID mode. After successful scanning, the device will turn off automatically.

You can now connect the Mobile Socket Scanner CHS 7Ci to a Bluetooth-enabled device as described in the instructions above.

I want to connect my scanner to an iOS device, what do I need to do?

Continue to change the distance and angle from which you scan until you hear multiple beeps (this time the scanner will not turn off).

After you have heard approximately 3 beeps, you can go to iPad > Settings > Bluetooth and select your device there.

I want to connect my scanner to a second device, what do I need to do?

The Mobile Socket Scanner CHS 7Ci can only be connected to one device at a time. To connect it to another device, you must disconnect it from the first device in the Bluetooth settings:

  1. Turn on the CHS.
  2. Press and hold the trigger.
  3. Press and hold the power button.
  4. Release both buttons after 3 beeps have sounded.

The CHS will be unpaired and automatically turned off. The next time you turn on the CHS, it can be detected.

Send Online Booking Invitation

Introducing online booking for customers is an event where you can draw attention to your business and demonstrate your innovation capability. If you already have existing customers in your customer database and therefore have email addresses, you can use this opportunity to write an email to all customers.

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Send Marketing SMS to Customers

With hairlist it is very easy to contact all or specific customers in your client file via SMS. An SMS of 160 characters costs you 10 cents each, regardless of which subscription plan you are on - these will be listed in your next invoice. With round-robin SMS you can reach all your customers for whom the corresponding contact details are stored in the customer file. The prerequisite for marketing SMS is that the SMS module is activated in your account (you must not be in DEMO mode) and that you have already successfully sent reminder SMS.

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Print Recipes

You can print the recipes from the last three appointments of a customer. This way you can take the printout with you for color mixing or prepare better for the customer. You must set up the recipe printing first.

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Define exceptions for assistant steps in Belbo

In Belbo you can specify that certain steps of a service are performed by an assistant. You can also define exceptions if certain employees should perform this step themselves.

Use case example:
If a top stylist books the "Color & Cut" service, applying the color is assigned to an assistant. However, if an employee with the Junior Stylist role performs the same service, they apply the color themselves.

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Product Export

There are various options available for exporting your current inventory. The simplest is to perform a so-called product export.

To perform the product export, you need to do the following:

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