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Calendar & Appointments›Appointment Entry & Management

View appointment details

You can view numerous pieces of information about each appointment. Customer name and services are already clearly visible directly in the calendar. By clicking on an appointment, you can learn many more details.

To have an overview of the details of booked appointments, click on the desired appointment. A window will open that shows the date, customer, services, planned price, appointment notes, duration and employee at a glance.

Appointment details dialog for appointment on 20.10.2026 with customer information, services and editing options

Information in the appointment detail

Options
Under Options you will find numerous functions for your appointment:

  • Copy appointment to another day: Creates an identical appointment at the same time on the day you can select after clicking on this function.
  • Show appointment versions: Shows the appointment history, from which you can see when and by whom an appointment was created or changed.
  • Schedule follow-up appointment: Opens the appointment assistant with pre-filled customer data.
  • Resend confirmation email: If the customer's email address has changed or the customer has lost their confirmation email, you can resend it.
  • Resend employee notification: If the employee's email address has changed or the employee has lost their employee notification, you can resend it.

Appointment options:

Context menu for appointment details on 20.10.2026 with options such as Print, Customer survey, Copy, Versions and Notifications

Print
Under Print, a receipt printer-friendly print version of the appointment is created, which you can give to the customer if they have neither an email address nor a mobile number.

Example of the print view of a single appointment:

Example of an appointment detail view in Belbo with customer name Zoes Kosmetikstube, address, appointment on 20.10.2026 and booked service facial DeLuxe

Move / Edit / Delete

  • Move: Opens a monthly overview in which you can select the desired day to which your appointment should be moved.
  • Edit: Activates edit mode, with which you can change the duration of the appointment steps or move the entire appointment within the current day.
  • Delete: Removes the appointment from the calendar.
    Tip: In the protocol and in the customer file you can also view deleted appointments.

Detailed view of an appointment from 20.10.2026 with options to move, edit and delete, as well as customer information, mobile number, email and reminder settings

History
You can see who created the appointment and last changed it. By clicking on complete history you can view all appointment changes.

Example of appointment history:

Dialog shows appointment changes at a glance with table: Date/User, Employee, Change details and Services. Multiple entries from 14.10.2026 document changes by Zoe.

Status
With the appointment status you can document whether an appointment took place or was cancelled. This helps you document the reliability of a customer.

Dialog for recording the reason for a missed appointment with options such as Not reached, Appointment forgotten, Sick, Misunderstanding, Work or Cancelled

Customer
By clicking on the blue linked customer name, you can open the customer file and update or supplement data if necessary.

Detail window of an appointment with customer information: Susi Wolf, Facial Beauty Queen, Email, Customer status, Mobile number and Date of birth are visible.

Reminder
You can see whether the reminder messages are scheduled for a customer and whether they have already been sent.

Appointment window for 23.10.2026 with customer details (Susi Wolf), contact information and reminder options (SMS and email enabled)

Tip: In each customer file you can view all customer messages in the submenu item "Messages".

First Appointment
If the First Appointment field is activated, an icon appears directly on the appointment. This way the employee can see at a glance that it is a new customer.

Example of icon on a new customer appointment:

Appointment detail in calendar: 11:00 am, Leonie Pelz, Body treatment, Beauty Queen with location and favorite symbols

Appointment Note
In the appointment note you can enter information that could be relevant for the appointment. The appointment note is displayed directly in the calendar. You can change or expand appointment notes by clicking on the Appointment Note field. After entering the appointment note, click Update to save your changes.

Example of an appointment note directly in the appointment:

Appointment details in calendar: Appointment for Susi Wolf at 11:00 am with services Dog grooming, Facial treatment and Beauty Queen

Step
Under Step you can view and edit the planned appointment steps, which are displayed directly in the calendar.


Moveable Appointment Steps
If you enable the option "Make appointment steps moveable" in the calendar settings, the step names appear in the appointment detail for multi-step appointments. The order of the appointment steps can be moved at the dotted areas.

Example of appointment with moveable appointment steps:

Short video on moveable appointment steps


Appointment detail when opening an appointment

Learn how to enter an appointment into the calendar here.
Categories: Appointment Entry & Management
Tags: drucken, Termindetails, Terminhistorie

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