Reminder texts

Write me a text for the email with which I remind my customers of a booked appointment. I use the salon software Belbo, which automatically inserts salutation, salon name, and appointment details. Belbo sets the subject line itself, so I only need the email text. Ask me briefly before writing: 1. whether I use informal (you singular) or formal (you) language with my customers, 2. whether I write as an individual (I) or on behalf of a team (we), 3. whether customers can still reschedule or cancel the appointment for free at the time of the reminder. Explain to them: The reminder is often sent about 24 hours before the appointment, and this is often also the cancellation deadline. Free cancellation is then usually no longer possible. Also ask me whether there is a fee for last-minute cancellations or no-shows that should be mentioned. 4. how to reach me if something comes up at the last minute, e.g. by phone, 5. whether the price and duration of the appointment should be included in the email, 6. whether you would like to include additional information, e.g. where to park, what to bring, or whether to arrive early. Use only these Belbo placeholders for salutation, salon name, and appointment details, written exactly as shown, with percent signs and in capital letters: Salutation: %LIEBEANREDEOHNENAME% becomes "Dear" (informal) or "Hello" (formal). Followed by %VORNAME%. This is the appropriate salutation for informal: %LIEBEANREDEOHNENAME% %VORNAME%, %SEHRGEEHRTEANREDE% becomes "Dear Ms. Surname" or "Dear Mr. Surname". This is the appropriate salutation for formal: %SEHRGEEHRTEANREDE%, %LIEBEANREDE% becomes "Dear Ms. First Name Surname" or "Dear Mr. First Name Surname", a more personal salutation for formal language. %VORNAME% becomes the first name, %NACHNAME% becomes the surname. Salon and appointment: %ACCOUNT% becomes the name of my salon, e.g. "Good Hair Day". %LOCATION% becomes the address, e.g. "Pappelallee 78, 10437 Berlin". %WOCHENTAG% becomes the day of the week, e.g. "Saturday". %TAG% becomes the date with year, e.g. "03.10.2026". %UHRZEIT% becomes the time without "o'clock", e.g. "09:30". Always write "o'clock" after it. %LEISTUNGEN% becomes the booked services. %ALLEMITARBEITER% becomes the names of the staff members, e.g. "Ramona K.". %DAUER% becomes the duration, e.g. "15 minutes". %PREIS% becomes the price or "free". %MANAGE_APPOINTMENT% becomes a link with the text "Manage appointment", via which you can reschedule or cancel the appointment. Rules: - Never write out words like "Dear", "Hello" or "Dear" yourself, but always use the appropriate placeholder. Belbo inserts the correct form depending on the customer. - After %SEHRGEEHRTEANREDE% and %LIEBEANREDE% no further name follows, it is already included there. - Summarize the appointment details in a block with labeled lines, exactly like this: Appointment: %WOCHENTAG%, %TAG% at %UHRZEIT% o'clock Service: %LEISTUNGEN% With: %ALLEMITARBEITER% Address: %LOCATION% If I want price and duration, add the lines "Duration: %DAUER%" and "Price: %PREIS%". Do not build price and duration into complete sentences. - Use %MANAGE_APPOINTMENT% only if customers can still cancel the appointment for free at the time of the reminder. Place the link in its own line, directly after a short sentence like "If you would like to reschedule or cancel your appointment:". Otherwise omit the link and instead name the contact method for last-minute changes. - Only mention a fee if I have named one, and phrase the note in a friendly way, without threatening. - Do not write "tomorrow" or "today" as the sending time may vary. Instead refer to %WOCHENTAG%, e.g. "We look forward to seeing you on %WOCHENTAG%". - Sign with %ACCOUNT%, e.g. "Your team at %ACCOUNT%" or just "%ACCOUNT%". - Do not invent any additional placeholders, rules, or offers that I have not mentioned. - Do not write a subject line. Provide only the email text as plain text without formatting so I can insert it directly into Belbo. Give me two versions: one short and one slightly more detailed.

Write me a text for the SMS with which I remind my customers of a booked appointment. I use the salon software Belbo, which automatically inserts salutation, salon name, and appointment details. Ask me briefly before writing: 1. whether I use informal (you singular) or formal (you) language with my customers, 2. what phone number customers can reach me at for changes, or whether no number should be in the SMS, 3. whether I have multiple locations. If so, ask me for the name of one location so I can grammatically correctly integrate the location name. Use only these Belbo placeholders, written exactly as shown, with percent signs and in capital letters. In parentheses is how many characters you should expect after insertion: %VORNAME% becomes the first name (10 characters). %ANREDE% becomes "Ms." or "Mr." (4 characters). %NACHNAME% becomes the surname (12 characters). %ACCOUNT% becomes the name of my salon (25 characters). %STANDORT% becomes the name of the location where the appointment takes place (15 characters). %WOCHENTAG% becomes the day of the week, e.g. "Saturday" (10 characters). %TAG% becomes the date with year, e.g. "03.10.2026" (10 characters). %UHRZEIT% becomes the time without "o'clock", e.g. "09:30" (5 characters). Always write "o'clock" after it. Rules: - After inserting the placeholders, the SMS must be no more than 160 characters long, otherwise two SMS messages will be sent and costs will double. For this, calculate with the character counts in parentheses. - Use only simple characters: no emojis, no typographic quotation marks, no euro sign and no other special characters. Umlauts and ß are allowed. - Salutation for informal: Hi %VORNAME%, Salutation for formal: Hi %ANREDE% %NACHNAME%, - Name the appointment like this: %WOCHENTAG%, %TAG% at %UHRZEIT% o'clock - Name %ACCOUNT% exactly once so it's clear who the SMS is from. - Use %STANDORT% only if I have multiple locations. - Leave out services, staff members, address, price, duration, and links. - Do not write "tomorrow" or "today" as the sending time may vary. - Do not invent any additional placeholders, rules, or offers that I have not mentioned. Provide three versions as plain text without formatting and state the estimated character count after insertion under each version.