You can access this area via Customer Settings > Appointment Confirmations & Reminders.
Reminder texts are normally sent to your customers 24 hours before the appointment. You can also set the reminder time yourself.
This way you reduce appointment no-shows from customers who forget your appointments. Reminders can be sent via email and SMS.
Email reminders are always free with your Belbo calendar, while sending SMS incurs costs according to the package you have booked.
Please use Google Chrome Browser to edit the reminder texts. Other browsers may not correctly interpret the placeholder function. This can cause the placeholders in the emails to your customers to not display correctly.
Email Reminder
Set Text Placeholders in the Email
The blue-green marked fields within the reminder text are placeholders. They are replaced by actual text in the reminder email.
Example of Email with Text Placeholders
Types of Placeholders
In the header area of the text input field you will find the menu item Text Placeholders. Here you can view all available types of placeholders.
Using Placeholders
Click at the location in the text where you want to insert the placeholder. Then go to the menu item Placeholder and select the desired placeholder. It appears as a blue-green marked area in the text.
Short video on using placeholders:
SMS Reminder
If the SMS function is active in your calendar, you can send SMS reminders in addition to email reminders.
Placeholders can also be used in SMS messages.
Please make sure your SMS texts do not exceed 160 characters.
To help you estimate how long your reminder SMS will actually be after the placeholders are processed, there is a preview below the SMS reminder text.
If you explicitly wish to write longer SMS, please note that according to international standards 2 SMS will be sent, which will result in double costs.
In the respective settings tabs you can specify whether message sending is automatically activated or must be activated manually when entering an appointment.
