In Belbo, you must also maintain the operating hours of your rooms and equipment. This ensures that the required equipment is always available for booking. If you wish, you can also automate this process.
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TSE signature issues
If you receive an error message during the checkout process stating that a signature could not be created, you will find the reasons here and how to handle them.
First, an isolated failure to create a signature is not problematic. The signature is automatically repeated by the system in the background. If processing slows down, a receipt can be created early so that the daily workflow is not disrupted. A signature creation will then either be performed automatically later or can be accelerated by you by recalling the invoice at a later time: If no error message is visible, the signature has been recreated and correctly archived.
Appointment Color
The appointment color in the calendar can be influenced by many settings. Here you will learn what options are available to you.
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Troubleshooting Call Tracking Usage
If your call tracking was working and suddenly stops working, there can be many reasons for this. This article lists reasons for a sudden malfunction if your call tracking suddenly stops working. If you have problems and questions about the setup, you can find help here: Enable call tracking
Is the Satellite running?
The most common problem is that the Satellite has not started properly. This can be due to a system update. Often this problem can be solved by restarting your computer. You can find instructions here: Install Satellite
Is the computer in the same network as the Fritzbox?
Check whether your computer is in the same network as the Fritzbox. Otherwise, call tracking cannot work. Using a guest WLAN is also a reason why call tracking does not work.
Fritzbox update?
If your Fritzbox has been updated, call tracking may need to be enabled again. You can find information about this here: Enable call tracking
Check call tracking settings
Check and possibly deactivate all special settings and reset filters. If your phone number has changed or something else, a filter function may be preventing call tracking from working.
Disable antivirus scanner
Check and disable your manually installed antivirus scanner via McAfee or similar and then restart your computer.
Do you have multiple computers with Satellite installed at your location?
The Satellite with call tracking enabled must only be active on one computer. If you experience problems with call tracking suddenly not working or only working "temporarily", you should try shutting down the other computers or disabling the Satellite on them.
Is a WLAN repeater being used?
WLAN repeaters are sometimes used to boost a weak signal. However, this can cause difficulties when installing call tracking. If you enter the following IP address in the address bar of your Chrome browser, you should go directly to the admin page of your Fritz!box: 169.254.1.1.
User History
Many of the changes that occur in the system can be traced back to a user at a later date. If you want to evaluate this information, you will find information here on how you can access these change histories.
Automatic Accounts in Accounting
On this page you will find information about the accounts used by the system that directly address the cash register system.
Payment by Invoice
If your customer realizes during payment that they don't have enough money with them, you have several options on how to proceed.
Read moreSuitable Printers for the Belbo TSE
If your company is based in Germany, you will likely need a Technical Security Device. We recommend certain receipt printers in connection with the TSE.Read more
Contact Customers of the Day
If you want to contact all customers on a specific day (for example, because an employee is sick), you can do this in Belbo via email and SMS. Read more
Customer filter for newsletter
With Belbo you can send newsletters to your customers. If you only want to reach certain customer groups, you can narrow down the recipient list according to specific criteria.