Manual data disclosure on customer request

Your customers have the right to view all data stored about them. As a processor of this data, you must comply with the legally specified deadline to fulfill your customer's request in this regard. If you fail to provide the data, severe penalties threaten. Belbo supports you in complying with this request in accordance with the law.

Please note in this context Article 15 GDPR

Notifications for Data Requests

Online Data Request by Customer

Your customers have the option to request access to their own data in the online booking. You will then receive:

an email to the email address specified in Data Protection Settings
a new entry in Data Protection Requests on your calendar's settings page

Customer Data Request via Other Means

If a customer expresses the wish in conversation with an employee to gain insight into the data processed about him/her, you can fulfill this wish. To do so, please first go to "Customers" and select the corresponding customer file to file the data request.

Processing Data Requests

Under Settings > Data Protection Requests (top right) > Data Requests all incoming data requests can be viewed and processed. To provide a data disclosure, click on "Download" in the desired request and save the data file locally.

Send the data set to the email address shown within the data request and set the status to "completed".

Important: If you use the customer's data in other ways than in Belbo, you must include this in your message. This applies if, for example, you use another cash register system or an external marketing tool with which you also process customer data.