Your customers have the right to view all data stored about them or have it deleted. As a processor of this data, you must comply with the legally defined deadline to fulfill your customer's request in this regard. If you do not provide or delete the data, severe penalties threaten. Belbo supports you in complying with this request in accordance with the law.
Your customers can request data retrieval or deletion on the online booking page. Belbo offers you the following options for handling these requests:
Fulfilling these requests
You will be notified by email and in the calendar that customers have made the request and you must comply with it within the legally prescribed deadline yourself.
- Guide to data deletion: Manual data deletion at customer request
- Guide to data disclosure: Manual data disclosure following customer request
View requests
As soon as a customer has made a corresponding request, you will be notified. This allows you to respond and potentially remove the customer from other services into which you enter customer data (e.g. external cash register systems, address books or analytics tools).
You can find an overview of all requests under Settings > Privacy requests
