Your customers have the right to view all data stored about them or to have it deleted. As a processor of this data, you must comply with the legally specified deadline to fulfill your customer's request. If you fail to provide or delete the data, severe penalties are threatened. Belbo supports you in complying with this request in accordance with the law.
Your customers can request data retrieval or deletion on the online booking page. Belbo offers you the following options for handling these requests:
Fulfilling these requests
You will be notified by email and in the calendar that customers have made the request and you must fulfill it yourself within the legally prescribed deadline.
- Instructions for data deletion: Manual data deletion upon customer request
- Instructions for data disclosure: Manual data disclosure upon customer request
Viewing requests
Once a customer has made a corresponding request, you will be informed. This allows you to respond and, if necessary, remove the customer from other services into which you enter customer data (e.g. external cash register systems, address books or analytics tools).
An overview of all requests can be found under Settings > Privacy Requests
