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Manual Data Deletion on Customer Request

Your customers have the right to request the deletion of all data stored about them. As a processor of this data, you must comply with the legally defined deadline to fulfill your customer's request. If you do not delete the data, severe penalties are threatened. Belbo supports you in complying with this request in accordance with the law.

If you would like to test this process once, please use an email address that has not been used in the calendar before. If you test this with your own login through to the end, it will be completely deleted and you will no longer be able to log in to Belbo.

Please note in this context Article 17 GDPR

Notifications for deletion requests

Online deletion request by the customer
Your customers have the option to request deletion of their own data in the online booking. You will then receive:

Customer's deletion request by other means
Even if a customer expresses the wish in a conversation with a staff member to have the processed data about him/her completely deleted from the calendar, you can fulfill this request. To do this, please first go to "Customers" and open the corresponding customer file and register the deletion request.


Processing deletion requests

Attention: Please research before deletion whether there may be duplicates of this customer in your customer file. Merge these before deletion, or delete them manually.
If you are also using the customer data in a third-party program or regularly backing up your customer data as a CSV file, the customer data to be deleted must also be removed from these records.

Under Settings > Data Protection Requests > Deletion Request all received deletion requests can be viewed and processed. To perform a data deletion, click on one of the requests and set the status to "completed". After saving, the record will be deleted.


Within the statutory retention periods, some basic customer data will continue to be visible to the owner and finance accountant. However, the customer file will be removed from your database.