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Everything about: Customers

Email texts

Set the text that appears in the footer area of your emails.

You can access this area via
Customers > SMS and Text Templates > Design > Texts

Read more →

Customers: Email and SMS Templates

In the email and SMS templates you can define the appearance and texts of the messages that your calendar automatically sends to your customers.

You can access this area via Customers > SMS and Text Templates

Read more →

Customer-specific times

Special settings allow you to specify custom times for your services for each customer.

You can access this area via Settings > Customer-specific Times If this function is not enabled, it can be activated via "Settings > Add Function".
Application example: For customer Maria Sommer, you need more time for the "Ladies Haircut & Blow Dry" service because of her very long, thick hair. You can specify the time deviation in the customer file so that appointments entered for this customer in the future will always take a bit longer.
Read more →

Data Security

With the Belbo calendar, you have the opportunity to comprehensively document your business processes so that, for example, in the event of a tax audit, you can fully present the required documents.

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Confirmation texts

You can access this section via Settings > Appointment Confirmations & Reminders.

Confirmation texts are sent as soon as you save an appointment in the calendar or your customer has booked an appointment online. The confirmation summarizes the booked appointment and gives your customer assurance that they have booked a binding appointment. Confirmations can be sent via email and SMS. Email confirmations are always included free of charge in your Belbo calendar, while sending SMS messages incurs costs according to the package you have booked.

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Birthday List

If you maintain birthdays in your customer file, the upcoming birthdays of your customers will be listed here.

Read more →

Email Design Header Image

In the email design area, you can set the header image of the emails sent to your customers.

Read more →

Reminder texts

You can access this area via Customer Settings > Appointment Confirmations & Reminders.

Reminder texts are normally sent to your customers 24 hours before the appointment. You can also set the reminder time yourself.
This way you reduce appointment no-shows from customers who forget your appointments. Reminders can be sent via email and SMS.
Email reminders are always free with your Belbo calendar, while sending SMS incurs costs according to the package you have booked.
Read more →

Message Log

Here you have an overview of the SMS and email messages sent to your customers.
You can also see which messages were delivered or not.

You can access this area via Settings > Statistics & Reports

Read more →

Customer fields

Customer fields are additional fields that you can create in every customer file card.
Basically, "Name", "First Name", "Email Address", "Customer Status" and "Phone" are already present in the customer file. If you also want to enter additional data such as "Address", "Birthday" or "Skin Type", you can create as many customer fields as you want.

You can access this area via
Settings > Customer Settings > Customer Fields.

Read more →

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