Confirmation texts

Confirmation texts are sent as soon as you save an appointment in the calendar or your customer has booked an appointment online. The confirmation summarizes the booked appointment and gives your customer assurance that they have booked a binding appointment. Confirmations can be sent via email and SMS. Email confirmations are always included free of charge in your Belbo calendar, while sending SMS messages incurs costs according to the package you have booked.

Email Confirmation

Set Text Placeholders in the Email

The blue-green highlighted fields within the confirmation text are placeholders. They are replaced with actual text in the confirmation email.

Example of Email with Text Placeholders

Types of Placeholders

In the header area of the text input field you will find the menu item Text Placeholders. Here you can view all available types of placeholders.

Using Placeholders

Click at the position in the text where you want to insert the placeholder. Then go to the Placeholders menu item and select the desired placeholder. It appears as a blue-green highlighted field in the text. Short video on using placeholders:

SMS Confirmation

If the SMS function is active in your calendar, you can send SMS confirmations in addition to email confirmations. Placeholders can also be used in SMS messages.

In the respective settings you can specify whether the message dispatch should be automatically activated when entering an appointment or whether it must be activated manually.