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Custom Times

Special settings allow you to specify your own times for each customer for your services.


You can access this area via Settings > Customer-Specific Times
If this function is not activated, it can be activated via "Settings > Add Function".


Example of application:
For customer Maria Sommer, you need a bit longer for the "Ladies' Haircut & Blow Dry" service due to her very long, thick hair. You can specify the time deviation in the customer file so that appointments booked for this customer in the future will always take a bit longer.



Creating customer-specific times

Brief explanation via video

More detailed explanation
After the function has been activated, select the service in the submenu Special Settings for which you want to add an exception and click "Add Exception" in the corresponding line.

Then add a time deviation to the desired steps.


Note that the entered time is added to the original length.
A step that is specified as 30 minutes in your service settings will be extended by 10 minutes if you enter "10" in the input field. The step will then be 40 minutes long for this customer.
If you enter "-10", the step will be shortened to 20 minutes.


Here you can define special time exceptions that apply exclusively to this customer.

  • For customers who need less time, simply write e.g. -15
  • If a team member is selected here, this service will only be entered for this person, regardless of which team member is selected online.
  • We recommend always storing "assigned employee" here.


For an overview of all customer file functions, click here.