Automatic emails

With automatic emails, you can send birthday greetings to your customers or win back customers who haven't visited you in a while. All without having to remember it yourself each time.

You can access this area via
Settings > Automatic Customer Reactivation.
If this function is not activated, it can be activated via "Add function".

Important prerequisite for sending campaigns

Message option activated in customer file

Only customers who also have the option "This customer receives email or SMS campaigns." activated in their customer files will receive marketing emails and SMS campaigns. Reminder and confirmation emails are not affected by this.

If a large part of your customers are not yet activated for marketing functions, you can contact us: +49 30 5770 9641.

Message option activated in customer settings

To automatically activate new customers for marketing functions, you can enable the corresponding function in the customer settings.

Automatic emails at a specific time after the last appointment

If you want to send customers an automatic message at a specific time after an appointment, you can create it here.

Examples for automatic emails

You want to ask all your customers two days after their visit to rate your company on your Facebook page.

You want to automatically remind customers who haven't been to you in 3 months about your company and encourage them to book an appointment online. (This can also be combined well with a discount via online vouchers.)

Create automatic email

Select + Create new template under Automatic Emails and fill in the fields. After saving, the message will not be sent yet.

Name: choose a name by which you can recognize the campaign. Customers cannot see this.
Customer group: Select a customer status if needed. The email will only be sent to customers in this customer group.
Gender: Select a gender if needed. The email will only be sent to customers in this customer group.
Time period: Then select when this email should be sent after the customer's last appointment.

Design and send

You can now first edit the content and design.

Once you are satisfied with the appearance of your test email, you can now start sending under "General".

When win-back emails are activated, only customers whose last appointment with you was exactly the specified number of days ago will be reached. Therefore, older customers ("inactive accounts") will not be contacted.

Birthday email

To automatically send customers birthday emails with your congratulations, you can compose a birthday email. Creating and sending the birthday email works exactly as described above.
For more information about birthday emails, click here.

Important: A customer receives an activation email AT MOST once. It is not sent multiple times.

For an overview of all marketing functions, click here.