Right of withdrawal

Customers have a statutory right of withdrawal for bookings and purchases they complete online (so-called distance contracts). This information obligation is displayed in Belbo online booking and in online shops via the integrated help function.
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Cash register balance falls below fixed cash register balance

If there are little or no cash receipts on a given day, but customers pay by card and give a tip that is immediately withdrawn from the cash register, the cash register balance may fall below the defined fixed cash register balance. This is fundamentally not an error and does not need to be corrected – here we explain why this happens and what options you have if you still want to avoid it.

Online payment with SumUp

Your online payment settings can be found under Settings > Online Payment.

With SumUp, you can offer your customers online payment when booking. Activation takes just two steps.

Vacation Entitlement Based on Target Working Hours

The vacation entitlement is stored together with the target working hours and always applies to the entire calendar year – regardless of when the target working week becomes effective.

Location Management: Reserve with Google

"Reserve with Google" is a Google feature that allows customers to book an appointment with you directly from Google Search or Google Maps without having to visit your website first. In location management, you can specify whether this feature is active for your location and which services are enabled for it on your Google Business Profile.

Pay out voucher remaining balance

If a customer does not want to redeem the remaining value of a voucher for a service, but instead wants to have it paid out – for example in cash or by bank transfer – you can process this via a standing customer payment transaction.

You can access this area via Cash register > Process standing customer payment

Email address in customer file locked: Remove blocking note

In the customer file, a note may appear at the customer's email address indicating that this address is blocked. This block was not set by you or your team and is also not an opt-out from your messages – it comes automatically from our shipping system.

You will find this note directly in the customer file at the affected customer's email address. Using the "Remove block" button, you can release the address again.

Two-Factor Authentication (2FA) for Logins Setup

With two-factor authentication (2FA), you protect individual logins with a time-limited security code in addition to the password. This significantly complicates unauthorized access to sensitive data such as customer information, revenue and reports, even if a password falls into the wrong hands.

You can access this area via Settings > Employees > Click on desired employee > Login

Work time balance transfer at year-end

The working time balance (overtime/minus hours) of a team member is not automatically carried over at the year's end, but starts again at zero on January 1st. Here we explain why this is the case, how you can still deliberately carry an existing balance into the new year, and how this also works with remaining vacation days from the previous year.

You can access this area via Settings > Time Tracking (or Check-In in Switzerland) If this function is not enabled, it can be activated via "Settings > Add Function".

Bond Printer – Overview & Compatibility

Belbo supports three receipt printer series: Star mPOP, Epson and Star TSP. Which ones can be connected directly and how depends on whether you operate Belbo on a computer, iPad or Android tablet.