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E-Mail address locked in customer file: Remove lock note

In the customer file, a note may appear at a customer's email address indicating that this address is blocked. This block was not set by you or your team and is not a customer unsubscribe from your messages – it comes automatically from our shipping system.

You will find this note directly in the customer file at the affected customer's email address. Using the "Reactivate email address" button, you can release the address again.
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Two-Factor Authentication (2FA) for Logins Setup

With two-factor authentication (2FA), you protect individual logins with a time-limited security code in addition to the password. This significantly complicates unauthorized access to sensitive data such as customer information, revenue and reports, even if a password falls into the wrong hands.

You can access this area via Settings > Employees > Click on desired employee > Login
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Work time balance transfer at year-end

The working time balance (overtime/minus hours) of a team member is not automatically carried over at the year's end, but starts again at zero on January 1st. Here we explain why this is the case, how you can still deliberately carry an existing balance into the new year, and how this also works with remaining vacation days from the previous year.

You can access this area via Settings > Time Tracking (or Check-In in Switzerland) If this function is not enabled, it can be activated via "Settings > Add Function".
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wallee Terminal: Activate ZVT and connect with Belbo

The ZVT connection for wallee terminals is currently in beta phase. The basic functionality (transfer amount, trigger payment) works, but individual functions may still be limited. If you experience any problems, please contact Belbo Support.

This guide describes how to enable the ZVT service on a wallee terminal so that the terminal can be controlled directly from Belbo. Configuration is done directly on the device using the wallee POS Connector app.

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Compatible Card Terminals – Overview

In principle, you can use any card terminal with Belbo. The decisive difference lies in direct integration: If a terminal is directly connected to Belbo, Belbo automatically transfers the payment amount – manual entry at the terminal is not necessary.

Without direct integration, the payment amount must be entered separately in both the Belbo cash register and at the card terminal. This double entry is a frequent source of error – for example, if an incorrect amount is accidentally entered at the terminal. Direct integration prevents exactly that.
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