Gift voucher redemption via the cash register system

If a customer brings a voucher, you can redeem it through the cash register system.

Voucher redemption process:

1. Start a cash register transaction.
2. Click on "Redeem voucher"
3. Enter at least 3 characters of the voucher number. For example: "004" for the voucher with number 2018-0000004. If the voucher is not yet stored in the Belbo system, you can store the old voucher.
   If the voucher was purchased at another location, you can also access it here (see corresponding chapter below).
4. Select the voucher and check the issue date of the voucher.
5. The dialog box shows you the voucher value and the price of the service to be paid. Enter the desired redemption amount in the voucher field (a reasonable value is already pre-filled).
6. In case of a remaining value, it is mandatory that a new voucher be issued on which the voucher number is noted. The original voucher must be retained for the records.
7. After completion, issue the remaining value voucher if necessary.

Redeem another voucher for the same cash register transaction

If your customer has 2 or more vouchers that are to be redeemed during the same cash register transaction, you must record this correctly. After redeeming the first voucher, you will see the overview page with the payment methods offered by you. To add a second voucher, proceed as follows:

1. Click on the payment method "Vouchers"
2. Enter the voucher code and repeat the steps described under "Voucher redemption process:" starting from step 4.

Remaining payment with a different payment method

If the redeemed voucher is not sufficient for the service used, the remaining amount will be paid with a different payment method. After redeeming the first voucher, you will see the overview page with the payment methods offered by you. If the customer pays the remaining amount with another payment method, proceed as follows:

1. Click on the desired payment method (for example "debit card payment" or "cash")
2. Enter the amount paid with this payment method (a reasonable value is pre-filled).
3. If another payment method is to be added, repeat step 2.

Redeem vouchers from other locations

If you have multiple locations, you can redeem the vouchers across locations.

1. Proceed as described above up to step 3.
2. Enter the voucher number and note the tabs that show the other locations, see image.
3. Select the location and the desired voucher.
4. Continue as described above.

Book voucher remaining value as a tip

If your customer pays by voucher and wants to give you part or all of the remaining value of the voucher as a tip, you can record this in Belbo.

1. Click on the payment method "Vouchers" in the cash register transaction as usual and enter the voucher number.
2. Select "Redeem voucher" from the customer's voucher.
3. Then enter the amount actually paid (including the tip) and click on "Use voucher". The entered value must of course not exceed the value of the voucher.
4. The service is paid and the remainder is posted as cash from the register.
5. Now take the displayed amount from the cash register and deposit the money in the tip jar of the employee who should receive the tip.

You can find out how to sell vouchers through the cash register system here.