When a customer brings a voucher, you can redeem it via the cash register system.

Process for voucher redemption:

1. Start a cash transaction.
2. Click on "Redeem voucher"
3. Enter at least 3 characters of the voucher number. For example: "004" for the voucher with the number 2018-0000004. If the voucher is not yet stored in the Belbo system, you can store the old voucher.
   If the voucher was purchased at another location, you can also access it here (see corresponding section below).
4. Select the voucher and check the issue date of the voucher.
5. The dialog box shows you the voucher value and the price of the service to be charged. Enter the desired redemption amount in the voucher field (a reasonable value is already pre-filled).
6. In case of a remaining value, it is mandatory that a new voucher is issued on which the voucher number is noted. The original voucher must be retained for the records.
7. After completion, issue the remaining value voucher if applicable.

Redeem another voucher for the same cash transaction

If your customer has 2 or more vouchers that are to be redeemed during the same cash transaction, you must record this correctly. After redeeming the first voucher, you will see the overview page with the payment methods offered by you. To add a second voucher, proceed as follows:

1. Click on the payment method "Vouchers"
2. Enter the voucher code and repeat the steps described under "Process for voucher redemption:" starting from step 4.

Remaining payment with another payment method

If the redeemed voucher is not sufficient for the service used, the remaining amount is paid with another payment method. After redeeming the first voucher, you will see the overview page with the payment methods offered by you. If the customer pays the remaining amount with another payment method, proceed as follows:

1. Click on the desired payment method (for example "card payment" or "cash")
2. Enter the amount paid with this payment method (a reasonable value is pre-filled).
3. If you want to add another payment method, repeat step 2.

Redeem vouchers from other locations

If you have multiple locations, you can redeem vouchers across locations.

1. Proceed as described above up to step 3.
2. Enter the voucher number and pay attention to the tabs which show the other locations, see image.
3. Select the location and the desired voucher.
4. Continue as described above.

Record voucher remaining value as a tip

If your customer pays by voucher and wants to give you part or all of the remaining voucher value as a tip, you can record this in Belbo.

1. Click on the payment method "Vouchers" in the cash transaction as usual and enter the voucher number.
2. Select "Redeem voucher" on the customer's voucher.
3. Then enter the amount actually paid (including the tip) and click on "Use voucher". The entered value must of course not exceed the value of the voucher.
4. The service is paid and the remainder is recorded as cash from the register.
5. Now take the displayed amount from the cash register and deposit the money in the tip jar of the employee who should receive the tip.

Find out how to sell vouchers via the cash register system here.