Everything about: Online Booking

Minimum age

If you offer services that require a minimum age, you can set this for each service.

You can access this area via Settings > Minimum Age
If this function is not activated, it can be activated via "Settings > Add Function".

Age verification in online booking:

Manage Minimum Age

To set the minimum age for certain services, after activating this function, you can set the minimum age in each service.

Minimum Age Overview

In the overview, you can see which of your services you have set a minimum age for.

Set Minimum Age

Click on the service in the overview to which you want to assign a minimum age. In the "Online Booking" submenu, you can enter the minimum age. If it is set to "0", the customer will not be asked to confirm their age.

Multilingualism

If you have multilingual customers, you can add additional languages for online booking and the messages your customers receive.

You can access this area via Settings > Multilingual
If this feature is not enabled, it can be activated via "Settings > Add Function".

Add languages

Once you have enabled multilingual support, you can add the desired language. Afterwards, you can use the selected language for numerous functions:

Set language in online booking

As soon as a language is enabled, your customers can select which language they speak in the online booking. Afterwards, all texts will be displayed in the desired language.
Important: You must first set the texts under Settings > Online Booking.

Set language in your services

So that your customers find the correct appointment in online booking, the names of your services must also be understandable. You can edit your services under Settings > Prices & Competencies. After clicking on the desired service, you will find the option to translate the name and description.

Set language in customer messages

Confirmation and reminder messages to your customers can also be written in multiple languages. You can do this under Settings > Customers > Edit Reminder Texts.

Language selection in online booking:

Booking App for Your Customers

Offer your customers their own smartphone app! This way you're always present on your customers' favorite device that's heavily used. Publish news and information about your business and give your customers the opportunity to book appointments independently. This means service for the customer and relief for your team.

Belbo itself does not create apps for your customers! We work with AppYourself. The Belbo online booking can be integrated into the AppYourself app.

Find out how to link your Belbo online booking with the AppYourself app here.

Selection of multiple employees in online booking

If you offer services that can be performed by multiple employees, you can allow customers to select more than one employee online as well.

You can access this area via Settings > Select Multiple Employees
If this function is not enabled, it can be activated via "Settings > Add Function".

Use case example:
You offer both waxing and manicure. A customer who books both services in one appointment can choose a different favorite employee for each of these services.

Setting up multiple selection

As long as services are booked that are in the same booking group, the customer cannot make their own selection. In this case, the same employee always performs all booked services. Those service combinations where your customers are allowed to select their favorite employee for each individual service must therefore be in different booking groups.

Setting up booking groups

Under Settings > Prices & Competencies in the "Competencies" tab, you can set up the groups:

Use case example according to settings in the image above:

If the customer books the services "Spring Special" and "Men Complete", they can only select one employee who performs both services. Both services are in the same group.
If the customer books the services "Spring Special" and "Deluxe Treatment", they can select a different employee for each of the two services. The services are in different groups.

Selection of employees in online booking

In online booking, the customer can choose between employees who can each perform the services:

Important: If you offer services that have no competency overlaps, they must be in different booking groups so that different employees can be suggested.

Online Booking Overview

With Belbo Online Booking, you can give your customers the option to book appointments themselves at any time. You have very precise control options for how and when your customers can book these appointments. This allows you to customize online booking to suit your preferences. Everything is possible, from "Every customer may book all services at any time, even without logging in" to "Only regular customers selected by me may book certain services on certain days".

Important articles on the topic of online booking:

Your personal Belbo Online Booking

Every Belbo calendar always has an online booking page. You can find it at the web address where your calendar is also located. However, the address of the online booking page ends after the .com. If your calendar has the address
meinkalender.belbo.com/office
then you will find your online booking at
meinkalender.belbo.com.

Example of an online booking page:

Your customers can only book those services that you have explicitly released for online booking. Customers also never have direct insight into your calendar, but only receive suggested times for still available appointments. Simply log in with your existing login credentials and book an appointment to see how online booking works for your customers.

Linking online booking on your website

We recommend prominently displaying your online booking on your website. We have created a collection of various buttons that you can download and embed on your website. Of course, you can also use your own designs.

If you need help, please contact your webmaster or the person who manages and can edit your personal website. We offer the integration of booking links for a one-time fee of €29.90. Feel free to contact us: 030 5770 9641 or design@belbo.com.

Online payment and your own voucher shop

If you wish, your customers can pay for booked services immediately online. You can choose from various payment options:

If you offer your own voucher shop, your customers can purchase vouchers directly from you online and pay with the payment methods mentioned above. This way, you give your customers the opportunity to spontaneously buy nice gifts, and you expand your customer base.

Online payment

You can enable online payment for customers who book appointments with you online.

You can access this area via Settings > Online Payment.
If this function is not enabled, it can be activated via "Add function".

Payment Methods

Before you can offer online payment, you need an account with the payment service provider of your choice. In Belbo online booking, you can offer the following payment methods:

Credit card & Klarna with Stripe

Online payment with PayPal

Configuration Options

After you have set up a Stripe or PayPal merchant account, you can configure online booking according to your needs. You have the following options:

All customers must pay online or make a deposit for all services.

Customers can pay online or make a deposit for services, but don't have to.

Only specific services must be paid or deposited directly online.

Above a certain service value, customers must pay or make a deposit online.

Customers who already pay online for services receive a discount.

Customers with a specific customer status must always pay online (suitable for unreliable customers).

Enable online payment

In the online payment overview, you can enable payment.

Deposit amount

The deposit amount determines how much of the final price must be paid online. With a deposit amount of "100%", the entire service must be paid online.

Discount for online payment

To encourage your customers to pay online, you can offer a discount if a customer pays directly.

Force online payment

You can determine that your customers must always pay online. In this case, activate the field "Appointments should always be paid online" and enter the value above which online payment must be made. This way you can determine that only appointments above a high value must be paid directly. If you enter "0" as the value, all appointments must always be paid online. Customers will then no longer have the option to pay on-site.

Terms and Conditions

Enter your online payment terms and conditions.

Please note that we cannot advise you on the content of your terms and conditions. Please discuss this with a legal advisor or your legal counsel.

Appointment cancellation

You can determine whether the amount is automatically refunded or not in case of timely cancellation. Learn more here.

You can set special regulations for online payment for each of your services. You will find these in the online settings of each of your services.

If you wish, you can create different online booking processes for various customer groups.

Use case example:
If you want to offer your regular customers different prices and services than your new customers, you can create different booking processes for both customer groups. When a new customer logs in, she will only see the prices and services intended for new customers.

Prerequisite for creating different booking processes

You can create a separate booking process for each customer status. Here you will learn how to create a customer status and how to assign this status to a customer.

Creating a specific booking process

Via Settings > Online Booking you can access the online booking settings

Short video on creating a customer status-specific booking process:

Before you create a booking process as described in our guide, you can select a customer status.

Block online booking for specific customer groups

In each customer file you have the option to block individual customers from booking. However, if you wish, you can also exclude all customers of a specific customer status from booking.

Use case example:
You decide to permanently exclude all unreliable customers from online booking to avoid appointment cancellations. Assign all these customers a special customer status and edit the status. This way you don't have to block all customers in this group individually.

Short video on blocking online booking for a customer status:

Note: Please note that your customers have the right under the General Data Protection Regulation to request all data that is stored about them. This also includes their own customer status.

Further articles on the topic of online booking: