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Tag: Zusatzleistungen

Edit Prices and Services: Additional Services

If you offer certain add-on services in addition to your main services, you can define them here. Add-on services can be automatically offered during online booking or when entering appointments in your calendar. This way, economically important add-on sales are made regularly without you having to think about it each time.

Application example:

When a customer books a facial treatment, eyebrow and lash tinting are automatically offered. This way, you can generate higher revenue for every customer who selects this add-on service.

Create add-on services
Click on "Define add-on services" to activate the add-on service selection. Then select "Add service or category".

Clicking on a category name adds the entire category. Clicking on an individual service adds only that service.


Copy add-on services to other services
If you want to create the same add-on services for multiple services, you can copy them easily via drag-and-drop. To do this, go to Settings > Add-on services. If this function is not activated, you can activate it via "Add function".

In the "Overview" tab, you will find all your already created services. Existing add-on services are displayed and can easily be copied to other services:


Delete add-on services
To remove individual categories or services as add-on services, click on "remove" in the desired row.

To delete all add-on services, click on the "Delete add-on services" button in the top right.


Configure add-on services
To determine whether your customers may or must select this add-on service, you can choose from various options:

  • Optional: Customers can select an add-on service if they wish.
  • At least: Customers must select at least the number of add-on services you specify in order to book the main service.
  • Maximum: Customers may select at most the number of add-on services you specify in order to book the main service.
  • Exactly: Customers must select the exact number of add-on services you specify in order to book the appointment.

Application example:

You offer a massage that should be booked with one of 5 oils. To prepare the cabin, you want the customer to decide on the desired oil when booking. You add the 5 oil variants as add-on services and activate the "Exactly 1 service" option.

Add-on services in online booking
The add-on services defined here are automatically offered during online booking:


Add-on services in the calendar
If you enable the option "When booking services with add-on products, these are also offered for booking" in your calendar settings under Appointment entry, your calendar will alert you when entering an appointment that certain add-on services are stored for this main service.


Add-on services and processing times

If you offer add-on services that can be performed during processing times, it is possible to configure this in Belbo as well. In this case, the add-on service does not extend the appointment duration but is scheduled within the processing time of the main service.

Learn more about this under Processing times additional settings.

You can find all settings for your services in this overview

Calendar Settings: Appointment Entry – General

Here you can define how your calendar should behave when entering appointments.

You can access this area via Settings > Calendar > Appointment Entry

Strict Mode
The Strict Product Mode warns you as soon as a booking is not possible within working hours.
If the mode is disabled, you can book appointments that may fall outside the working hours or competencies of an employee.
If it is enabled, the calendar alerts you that the appointment exceeds the employee's working hours or that this employee does not have the competency for the booked service.
If you create an appointment with an employee who has no competency or available time, other employees who can perform the service will be suggested.

Example of warning message with Strict Product Mode enabled:

The same applies to the Strict Rhythm Mode, except that here the appointment rhythm is taken into account.

Offer booking of other employees when booking services
If booking other employees is enabled, I have the option to select a specific employee directly when choosing a service. This is especially useful for appointments with multiple services.

Employees are selectable for each service:


Save Space
If you have many service categories, it may make sense to consolidate them into one button by enabling "save space by combining all bookable services instead of listing each product group individually".

Example of individual and consolidated calendar groups in appointment entry:


Enable Service Search
When entering appointments, your services are selectable in dropdown menus. If you additionally want a search field to quickly find services, you can enable it here.

Automatically Mark Appointments as Attended
Here you can specify whether you want to document for each appointment whether it took place or was cancelled, or whether you only need to manually mark cancellations.
For more information on how to document a customer's reliability, click here.

Default Service
If you define a default service here, it will be automatically entered whenever you create an appointment in the calendar. This is suitable for businesses that primarily offer one service. This could apply to EMS studios, for example.

Enter First and Last Name Separately
If you disable this option, only the last name will be requested when entering appointments.

Input Aid
The guide line at the cursor is a help line that always moves with the mouse and makes it easier to enter appointments in the calendar. This can also be disabled.

Guide line with time display in the calendar:


Additional Services
If you add additional services to your services that are automatically offered during online booking, you can also display them in the calendar. This regularly reminds your employees to sell additional services.


Make Appointment Steps Movable
You will see appointment steps in multi-step appointments. This allows you to distinguish the individual steps and move them around.

Example of appointment with movable appointment steps:

Short video about movable appointment steps:


First Time, Then Customer Data
If this function is enabled, the Appointment Assistant will first ask for time and service. Only then will you enter the customer data. If it is disabled, the order is reversed.

If Email Address is Missing, Ask for Email Address
If a confirmation or reminder email did not reach the recipient on the last delivery attempt, the system will ask you to verify the data at the next appointment for the same customer.