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Tag: SEPA

Troubleshooting SEPA File Uploads

If you use the direct debit function, you can export your SEPA files in XML format to upload them to your bank. If you have poorly maintained data, error messages may occur.

Please always make sure to maintain your data carefully. The more carefully the data required in connection with direct debits is processed, the fewer errors can occur.

We ask for your understanding that we cannot support you in operating third-party software or your bank's interface.

If you receive an error message after uploading the file, please read the error text carefully. Normally, it contains information about where the error is located. As a rule, the text will point out a specific line.

Opening the file

Open the XML file on your computer. It is important that you use a program in which the lines of the file are numbered. A suitable program is, for example, Brackets.

We ask for your understanding that we cannot support you in the installation and operation of third-party software.

In our example error message above, there is mention of a problem on line 417. We can see from the file that this line belongs to the customer "Marie Mustermann". The lines belonging to a customer are highlighted in green here:

Now we can search for errors in this customer's contract.

Typical sources of errors

  • A direct debit mandate is not stored in the correct location in the contract.
  • A direct debit mandate is stored but not active (active checkbox is missing).