If you use the direct debit function, you can export your SEPA files in XML format to upload them to your bank. If data is not properly maintained, error messages may occur.
If you receive an error message after uploading the file, please read the error text carefully. Normally it contains information about where the error is located. As a rule, the text will point to a specific line.
Opening the File
Open the XML file on your computer. It is important that you use a program in which the lines of the file are numbered. A suitable program is, for example, Brackets.
In our sample error message above, there is mention of a problem on line 417. We can see from the file that this line belongs to the customer "Marie Mustermann". The lines associated with a customer are highlighted in green here:
Now we can search for errors in this customer's contract.
Typical Error Sources
- A direct debit mandate is not stored in the correct location in the contract.
- A direct debit mandate is stored but not active (active checkbox is missing).