It can happen that your cash register shows a negative cash balance and saving the daily closing is not possible. We explain the causes and how to fix them.
If the cash register has a negative cash balance, the daily closing cannot be saved:
Causes
This can have several causes. However, in every case it is due to lack of care in cash register management.
- On this day, tips were frequently paid by card, which should have been taken from the cash register. However, this did not happen, so it was not noticed that the given tip was higher than the actually available balance.
- The actual cash balance from the previous day did not match the sum in the daily closing. Either the cash register was not counted or the difference was not corrected.
- A larger refund was recorded, which could not be paid out to the customer with the available cash on hand.
Of course, the cause could also be a combination of these causes.
Fixing the negative cash balance
To fix the problem, the situation must be carefully examined and reconciled with the actual cash on hand.
Check details
- Was an appointment actually paid in cash possibly recorded incorrectly? The payment method can be corrected afterwards.
- Was too much charged for a tip payment by card? The corresponding invoice must be cancelled and re-recorded.
Check expenses
Was an expense accidentally recorded as too high? This can be deleted and re-entered.
Book a deposit
If the cause cannot be found, a cash register deposit must be recorded to adjust the value of the cash register to the actual value. This incident should preferably be reported to the tax office.
Prevent errors
- To prevent the cash register from showing an incorrect amount, it is important to count the cash register every evening and compare it with the sum shown in the Belbo daily closing.
- The counting record helps with counting and checking the cash balance.
- In case of discrepancies, the cause of the discrepancy must be found and the problem must be fixed on the same day.
- If a lot of tips are paid by card, this can also remain in the account instead of being taken from the cash register.
- The guidelines for proper cash register management can be found in our cash register manual (PDF).