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Measures for Restrictions Due to Coronavirus

As a belbo customer, it is likely that you offer customer appointments in your business. Due to the widespread restrictions that now apply in the affected countries, you may need to take one of the following measures.

Inform all customers

If you need to close your business for a period of time or inform your customers about other restrictions, you can do this with marketing emails.
Learn more about marketing emails.

If only very few customers are enabled for marketing activities, you can contact us via help chat (top right in the calendar) or info@belbo.com.

Use the "Business Interruption" feature

If you need to temporarily close your business, you can make certain settings in Belbo for that time so that online booking and reminders for your customers are turned off without having to delete shift schedules or appointments.

Learn more about business interruption here.

Customize reminder text

If you send reminder emails to your customers, we recommend customizing the text! Add a passage to the email explaining any special circumstances.

  • Any special hygiene measures or customer discomfort
  • Any appointment cancellations
  • Your goodwill policies, etc.

Here you can learn how to customize your reminder texts.

Disable reminder SMS

We recommend this measure only if you are not using the business interruption mentioned above. With the "Business Interruption" feature, you can stop sending reminder SMS without disabling the SMS function!

To prevent potentially costly SMS from being sent during the closure period, you can proceed as follows:

  1. Go to the "SMS Dispatch" module under Settings.
  2. Uncheck the "Active" checkbox and save your entry.
  3. From now on, no SMS will be sent.

If you plan a marketing campaign via SMS, please run the campaign before you disable the module.

Completely disable online booking

We recommend this measure only if you are not using the business interruption mentioned above. With the "Business Interruption" feature, you can prevent appointment bookings for a specific period without disabling online booking!

If you currently do not want to accept appointments to wait out the situation, you can completely disable your online booking.

  1. Go to Location Settings (top right) under Settings.
  2. Uncheck the "Online bookable" checkbox and save your entry.
  3. Customers can no longer book online.

Disable online booking for a specific period

We recommend this measure only if you are not using the business interruption mentioned above. With the "Business Interruption" feature, you can prevent appointment bookings for a specific period without changing the shift schedule!

If you currently do not want to accept appointments but want to allow them again from a certain date, you can also block bookings for a specific period. Bookability depends on the working hours entered in the shift schedule. To prevent bookability for a specific period, the working hours for that period must be removed from the calendar.

  1. To do this, click on "Shift Schedule" in the top left of the main menu.
  2. Click on the selection field next to the calendar week in which you want to delete working hours.
  3. Select the "Delete working hours" option (see image below).
  4. Repeat this for all weeks that should not be bookable.

Please observe the legal regulations of your country and the fact that no binding assumptions can currently be made.

Display information text on the online booking page

You can alert your customers to special features of your appointment booking, closure times or other special circumstances with an information text.
Learn how to add an information text here.

Set up a gift certificate shop

You can offer your customers the opportunity to order gift certificates from you online, pay via PayPal & credit card, and download them. The gift certificate shop gives you an opportunity to secure your liquidity even during business closure and enable your loyal customers to offer their support. In this article you can learn how to set up the gift certificate shop.