Customer Service Inquiries Topic Area Online Booking

Here we show you what helpful information we need for specific requests and how you can potentially solve the problem yourself.

My customer says that online booking is not working.

If a customer reports that they cannot book, it is usually not the online booking itself that is affected, but rather something is misconfigured on a specific service or a required room is not available.

Helpful Information

Which service did the customer want to book exactly?
Name of the customer.
Description of the phenomenon (what exactly is not working as expected?)

Example of a helpful request:
My customer Max Muster wanted to book the service XY. However, no appointments are displayed to him in the date selection of the booking.

No appointments are displayed on a specific day.

If there is still time available on a specific day, but it is not offered online, this can have various causes.

Helpful Information

Which service did the customer want to book exactly?
On which exact day (possibly time) could the customer not find the desired appointment?
With which employee should the booking be made?
Name of the customer.

Example of a helpful request:
My customer Max Muster wanted to book the service XY. However, no / few / not the expected appointment is displayed to him in the date selection of the booking, even though employee XY still has time from 14:00 – 15:00.

I have a service, but it does not appear in the booking.

You are probably using the "Special Booking Process" function. This specifies that new categories must be actively added to the booking process after they have been created.

Helpful Information

What exact service or category is it?

Example of a helpful request:
I have created the new category XY. However, it does not appear in my online booking.

Helpful Additional Information

In general, we ask you to describe your request as specifically as possible. It is always helpful to include:

Exact description of the phenomenon with exact names of customers, services, etc.
Take screenshots and attach them to your request
(Instructions for taking screenshots: Mac · Windows)
Record a mobile video of the desired area.