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Customer Service Inquiries Topic Area Online Booking

Here we show you what helpful information we need for specific requests and how you can possibly solve the problem yourself.


My customer says that online booking is not working.
If a customer reports that they cannot book, it is usually not the online booking itself that is affected, but rather something is misconfigured on a specific service or a required room is not available.

Helpful Information

  • Which service did the customer want to book exactly?
  • Name of the customer.
  • Description of the phenomenon (what exactly is not behaving as expected?)
Example of a helpful request:
My customer Max Muster wanted to book the service XY. However, no appointments are shown to him in the date selection of the booking.


No appointments are shown on a specific day.
If there is still free time on a specific day, but it is not offered online, this can have various causes.

Helpful Information

  • Which service did the customer want to book exactly?
  • On which exact day (if applicable, time) could the customer not find the desired appointment?
  • With which employee should the booking be made?
  • Name of the customer.
Example of a helpful request:
My customer Max Muster wanted to book the service XY. However, no / few / not the expected appointment is shown to him in the date selection of the booking, although employee XY still has time available from 2:00 PM – 3:00 PM.


I have a service, but it doesn't appear in the booking.

You are probably using the "Special Booking Process" function. This stipulates that new categories must be actively added to the booking process after they are created.

Helpful Information

  • What exact service or category is it?
Example of a helpful request:
I created the new category XY. However, it does not appear in my online booking.

Helpful Additional Information

In general, we ask you to describe your concern as specifically as possible. The following are always helpful:

  • Detailed description of the phenomenon with exact names of customers, services, etc.
  • Take screenshots and attach them to your request
    (Instructions for taking screenshots: Mac · Windows)
  • Record a mobile video of the desired section.