Prevent unwanted customers from booking appointments online.
You can prevent appointment bookings from certain customers based on their email address or mobile number. This is also possible if you want to allow online booking without prior registration. Customers who are already registered can be blocked via the customer file if you do not offer booking without registration anyway.
Use cases:
- Unreliable customers who do not cancel in time or do not pay their invoices
- Customers who harass or stalk employees
- Business-damaging bookings, e.g. by competitors or former employees
Block a customer
In the "Block customers" function, you can block as many customers as you want. If this function is not enabled, you can enable it via "Settings > Add function".
- Go to Settings > Block customers and click "+ Block customer".
- Specify the attribute to be blocked. This can be the email address, the mobile number, or both.
- If necessary, enter a reason for the block so that colleagues can understand the reason later.
Tip:
All data contained in a block must match the person booking. To be safe that the email address can never book again, we therefore recommend entering only the email address and the name in a second rule.
Types of blocks
There are different types of blocks:
- Customers can apparently book appointments without them being displayed in the calendar
- Customers receive a message that the booking is not possible (with a freely selectable reason)