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Ingenico EC devices manual

This guide explains how to prepare an Ingenico EC device (older models from the iCT and iWL series) for direct connection to Belbo. The settings are configured once directly on the device.

For newer devices from the Desk 3500 and Move 5000 series, there is a separate guide: Desk 3500 / Move 5000 – Activate ZVT
You will perform this setup once on the terminal. For instructions on how to set up the terminal in Belbo afterwards, refer to the general guide: Connect ZVT Terminal with Belbo

Requirements

  • You are using Belbo on a computer (Windows or Mac) or an iPad.
  • The terminal is already in operation and successful payments have been made manually.
  • The terminal and computer/iPad are in the same WLAN or LAN network.
  • You have the cashier PIN (often 12345) and the technician PIN (often 11599) on hand. If neither of these values is correct, contact your terminal provider's hotline.

Menu Navigation on the Device

Before you begin, here's a quick overview of the menu operation:

  • Open menu: Press the F key twice briefly (function key, usually to the left of "0" on the numeric keypad).
  • Navigate: Arrow keys up and down.
  • Confirm: Green OK button.
  • Back / Cancel: Red X button.

After opening the menu, the following main points appear:

  1. Transaction Type
  2. Favorites
  3. Actions
  4. Settings ← Starting point for all following steps
  5. Service
  6. Additional Applications
  7. Last Selection

Select Settings (item 4) and enter the cashier PIN (often 12345). You will now see four sub-items, two of which are relevant:

  • Terminal – for ZVT mode and operating mode options (Step 1 and 2)
  • Connection – for IP address and port (Step 3)

Step 1 of 3: Activate ZVT Mode

In this step, you switch the terminal to ZVT mode so it can receive commands from the POS system.

  1. Go to Settings → Terminal.
  2. Select Operating Mode. The terminal will now request the technician PIN (often 11599).
  3. Select ZVT700 and confirm with the green button.
  4. The terminal will restart automatically. Wait until it has fully booted up.
If 11599 doesn't work, contact your terminal provider's hotline. You'll find the number on the back of the device. Note down the correct steps so you can disable ZVT again if needed.

Step 2 of 3: Disable Operating Mode Options

After the restart, open Settings → Terminal → Operating Mode Options again. Set all seven options to Off:

  • Atos Card-IDs → Off
  • Login → Off
  • Status Query → Off
  • Communication via POS → Off
  • Print via POS → Off
  • Block Print → Off
  • Closing Message (Auto) → Off
Why all Off? These options control ZVT additional functions that can cause communication problems when connecting to Belbo – for example, "Login" enforces a separate login before each payment, and "Communication via POS" redirects communication. Setting all to Off ensures a direct, smooth connection.

Step 3 of 3: Configure Network Connection

Open Settings → Connection. Here you configure how the terminal is accessible on the network. Belbo communicates with the terminal via IP address and port.

  1. Select TCP/IP as the connection type (for WLAN devices: WLAN).
  2. Ensure the terminal has a fixed IP address (assigned as a static IP in the router). Note down the IP.
  3. Check the port – on Ingenico devices, this is usually 5577 or 20007. Note down the port, you'll need it in Belbo.
If needed, you can also determine the IP address and port using the "Find Device" function in Belbo under Settings → Card Terminal, which lists all accessible devices on the network.

Next Step: Set up Connection in Belbo

The terminal is now prepared for ZVT. Now set up the connection in Belbo – you'll need the IP address and port from Step 3.

Have a question? Ask it here.