You can always track whether and when employees or customers have deleted appointments.

Deleted appointments in the calendar

You can temporarily display deleted appointments for each day. These will then be displayed with dotted lines and hidden again when the page is reloaded.

Deleted appointments in the customer file

In each customer file, you can display the customer's deleted appointments at any time.

If you would like to know when the appointment was deleted, you can click on "Show previous versions". Here you can see details about the deletion time and the login used.

Deleted appointments in the log

In the log you can see all appointment changes. Here you can also track which appointments were deleted, when, and by whom.

You can access this area in the header area of your calendar. If this function is not activated, it can be activated via "Settings > Add function".

Restore deleted appointments

Accidentally deleted appointments can be restored.

1. In the log, click on the blue linked word "Appointments" or in the customer file, click on the link "Show previous versions".
2. Open the "Options" menu in the top right of the dialog window.
3. Restore the appointment. It will be placed at the same location in the calendar as before.

Please then check that there is still sufficient space at the location where the appointment was restored. It may be that another appointment has been entered in the meantime. In this case, both appointments will appear next to each other in the calendar.

Apparently "independent" deletion of appointments

It may happen that you see a note in the log indicating that neither an employee nor a customer has cancelled an appointment. This happens exclusively when an appointment is not completed within the time you have set. As a rule, this period is 15 minutes. This can happen in the following cases:

• An employee clicks in the calendar at the desired time and begins to enter an appointment, but does not complete the process by clicking "Save". They also do not abort the process using the "Cancel" button or by clicking in the calendar again.
• A customer selects a time online for the appointment but does not complete the booking by clicking "Book now".
• A customer selects a time online for the appointment but then clicks "Back" in the booking process, for example to add another service.

In all three cases, an appointment draft is created when clicking on the desired time, which from that point on is no longer bookable by customers and already appears as a "dotted" draft in the calendar for colleagues. This makes unnoticed double bookings in the calendar impossible.
To ensure that the appointment becomes available again after improper termination of the booking, the draft is automatically deleted after the reservation period expires.

Set reservation duration

You can determine the reservation duration yourself in the Online booking settings. We recommend not setting the time period too short so that your customers have enough time to book the desired appointment, even if something comes up for them, for example.