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Return

It can happen that customers return purchased goods. To record these, you can use the return button in your cash register. This ensures that your cash register balance and inventory are always correct.

Recording a return and paying out cash

To correctly record a return, proceed as follows:

  • Click on the cash register in the main navigation. Here you will find the "Return" button.
  • Select the purchase date of the goods and then click on the returned product.
  • If the customer purchases another product, it can be added to the transaction.
  • Click on "Payment" and select the payment method with which the customer will be refunded for the goods. Normally this is cash, and complete the process.
  • In the case of cash refunds, take the money from the cash register and hand it to the customer.

Issuing the return value as a voucher

If you want to issue the customer a voucher instead of cash for the amount of the returned product, proceed as follows:

  • Click on the cash register in the main navigation. Here you will find the "Return" button.
  • Select the purchase date of the goods and then click on the returned product.
  • Click on "+ Voucher" and change the voucher price to the same value that the voucher should have.
  • The total price should now be 0.00.
  • Click on "Payment" and complete the process.
  • A payment method does not need to be selected for an invoice total of 0.00, but you can print a receipt or issue an A4 invoice for the transaction.

Transfer the amount instead of paying cash

Prerequisite: There must be a payment method "Transfer" (or "Invoice" or similar). If this is not the case in your cash register, please contact your tax office to find out the accounting account number for this payment method. Please share this with us afterwards (info@belbo.com).

  • Click on the cash register in the main navigation. Here you will find the "Return" button.
  • Select the purchase date of the goods and then click on the returned product.
  • If the customer purchases another product, it can be added to the transaction.
  • Click on "Payment" and select the payment method with which the customer will be refunded for the goods. In this case "Transfer" (name may differ in your cash register).
  • Transfer the money to the customer.