If you are using the Belbo cash register system on an iPad in combination with the mPOP cash drawer-receipt printer combination, you can check here how to solve any problems.
Requirements Checklist
Only a single blue light should be illuminated on the mPOP device
- If yes: Everything is OK here
- If no light is on: Is the mPOP device connected to power?
- If a red light is on: Is the receipt drawer properly closed? Is the paper out or incorrectly loaded?
Tip: The receipt drawer can be opened by pressing against it.
Is the Belbo App being used?
Is there a connection between iPad and mPOP cash register via Bluetooth?
- Check on the iPad under Settings > Bluetooth whether the mPOP cash register is detected.
- If not: reconnect the mPOP cash register
Is there a stable internet connection?
- Test: Please open a website that hasn't been opened in a long time.
- If the page does not load (or loads very slowly): Check the internet connection.
Is the location address entered?
- Check under Settings > Location Settings whether an address is stored.
Possible problems and their solutions:
Cash drawer does not open and receipt is not printed
- Open Belbo App, log in if necessary.
- Tap the blue icon in the top left.
- Does it say "Open cash drawer" at the bottom? Does anything happen when you click the button? (If not: Check Bluetooth connection, see above)
- Click on "Receipt Printer" at the bottom.
- Click on "Bluetooth Cash Register" here.
- Click on "Select Printer" here.
- Cash drawer should open and a small test receipt should come out.
- If not: Log out and log back in to the app and test again.
- If not: Uninstall the app and reinstall it and reconnect.
Red light on the mPOP cash register is on: Is the receipt roll empty?
- Is the receipt roll correctly inserted?
- Is the paper empty?
- Solution: Insert a full receipt roll correctly and close the receipt drawer properly.
Tip: The receipt drawer can be opened by pressing against it.
Error message during checkout: "Printer not reachable"
- The mPOP cash register is probably being accessed in parallel by another device. It can only be used either on the computer or via iPad.
Activation on the iPad:
- Log into Belbo Office in the computer's browser and open or activate the "Printer connection" function
- also check "Printer type" in the module (if something other than mPOP is selected, correct it)
- Umlauts or images are not printed correctly
- Log into Office and open or activate the "Printer connection" module under Settings
- Check "Printer type" in the module (if something other than mPOP is selected, correct it)
Receipt is not cut off
- Log into Office and open or activate the "Printer connection" module under Settings
- check "Printer type" in the module (if something other than mPOP is selected, correct it)
Cash drawer does not open
- Log into Office and open or activate the "Printer connection" module under Settings
- Check "Printer type" in the module (if something other than mPOP is selected, correct it)
Cash drawer opens but receipt is not printed
- Log into Office and open or activate the "Printer connection" module under Settings
check "Printer type" in the module (if something other than mPOP is selected, correct it)
Test the printer again. If problems persist:
- Check under Settings > Cash Register System > Receipt Design > Receipt Structure to see if anything is entered.
- If yes: Cut text and save locally (for example in a Word document)
- Save completely empty receipt structure field
- Test print again and correct receipt structure outside of active operation.
- The "Open cash drawer" button in the checkout process does not work
- This button is not used on the iPad app!
- Log into Office, open the "Printer connection" module under Settings and deactivate the checkbox "Offer cash drawer open button in dashboard".