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Troubleshooting iPad and mPOP Register Usage

If you are using the Belbo cash register system on an iPad in combination with the mPOP cash drawer-bond printer combination, you can check here how to solve any problems.



Prerequisites Checklist

Only a single blue light should be illuminated on the mPOP device

  • If yes: Everything is fine

  • If no light is on: Is the mPOP device connected to power?

  • If a red light is illuminated: Is the receipt drawer properly closed? Is the paper empty or not inserted correctly?

Tip: The receipt drawer can be opened by pressing against it.

Is the Belbo App being used?

  • In the iPad's browser (Safari or Chrome), no connection to the cash register can be established, so you must use the Balance App to open the drawer and print receipts.

  • Open the Belbo App and try the print process again.

  • If it is not installed: Search for "Belbo" in the AppStore app on the iPad and download the Belbo Balance app.

    • Is there a Bluetooth connection between iPad and mPOP cash register?

    • On the iPad, check under Settings > Bluetooth to see if the mPOP cash register is detected.

    • If not: Reconnect the mPOP cash register

    Is there a stable internet connection?

    • Test: Please open a website that has not been opened for a long time.

    • If the page does not load (or loads very slowly): Check the internet connection.

    Is the location address entered?

    • Check under Settings > Location Settings to see if an address is stored.

    Possible Problems and Their Solutions:

    Cash drawer does not open and receipt is not printed

    • Open the Belbo App, log in if necessary.

    • Tap the blue icon in the top left.

    • Does it say "Open Cash Drawer" at the bottom? Does anything happen after clicking the button? (If not: Check Bluetooth connection, see above)

    • Click on "Receipt Printer" at the bottom.

    • Click on "Bluetooth Cash Register" here.

    • Click on "Select Printer" here.

    • The cash drawer should open and a small test receipt should come out.

    • If not: Log out and log in again in the app and test again.

    • If not: Uninstall and reinstall the app and reconnect.

    Red light on the mPOP cash register is on: Is the receipt roll empty?

    • Is the receipt roll inserted correctly?

    • Is the paper empty?

    • Solution: Insert a full receipt roll correctly and close the receipt drawer properly.

    Tip: The receipt drawer can be opened by pressing against it.

    Error message during cash transaction: "Printer not available"

    • The mPOP cash register is probably being accessed in parallel by another device. It can only be used either on the computer or via iPad.

    Activation on the iPad:

    • Log into Belbo Office in the computer's browser and open or activate the "Printer Connection" function

    • In the module, also check "Printer Type" (if something other than mPOP is selected, correct it)

    • Umlauts or images are not printed correctly

    • Log into Office and open or activate the "Printer Connection" module under Settings

    • In the module, check "Printer Type" (if something other than mPOP is selected, correct it)

    Receipt is not cut off

    • Log into Office and open or activate the "Printer Connection" module under Settings

    • In the module, check "Printer Type" (if something other than mPOP is selected, correct it)

    Cash drawer does not open

    • Log into Office and open or activate the "Printer Connection" module under Settings

    • In the module, check "Printer Type" (if something other than mPOP is selected, correct it)

    Cash drawer opens but receipt is not printed

    • Log into Office and open or activate the "Printer Connection" module under Settings. In the module, check "Printer Type" (if something other than mPOP is selected, correct it)

    Test the printer again. If problems continue:

    • Check under Settings > Cash Register System > Receipt Design > Receipt Structure to see if anything is entered.

    • If yes: Cut the text and save it locally (for example in a Word document)

    • Save a completely empty receipt structure field

    • Test printing again and correct the receipt structure outside of active operation.

    • The "Open Cash Drawer" button in the cash transaction does not work

      • This button is not used in the iPad app!

      • Log into Office, open the "Printer Connection" module under Settings and deactivate the checkbox "Offer Open Cash Drawer button on dashboard".