If a customer suddenly reports that they can no longer log in, this can have many reasons. Please check the following possibilities together with the customer:
- The customer has changed their password and is wondering why the old saved password no longer works.
Help: Call up your own online booking page and click on "Forgot password". Then enter the customer's email address. The customer will receive an email with a link to reset their password. - The customer has used a wrong email address. For example, the customer registers with "peter.lustig@googlemail.com" and tries to log in a month later with "peter.lustig@gmail.com". This will result in an error and the customer must use the original email address.
- The login hangs without an error message: This is always a device problem. The customer has most likely set the browser to Private mode. This technically prevents the customer from logging in. Private mode or Incognito mode is the most common reason for a sudden login problem.
- The customer is locked. If the customer receives a message in the online booking that online booking is currently not possible, it may be that they have been locked. Check in Belbo in the customer's file whether this is the case. If this was a mistake, you can unlock them again within the customer file.