If a customer suddenly reports that they can no longer log in, this can have many reasons. Please check the following options together with the customer:
- The customer has changed their password and is wondering why the old saved password no longer works.
Help: Open your own online booking page and click on "Forgot Password". Then enter the customer's email address. The customer will receive an email with a link to reset their password. - The customer used a wrong email address. For example, the customer registers with "peter.lustig@googlemail.com" and tries to log in a month later with "peter.lustig@gmail.com". This will result in an error and the customer must use the original email address.
- The login hangs without an error message: This is always a device problem. The customer has most likely set the browser to Private mode. This technically prevents the customer from logging in. Private mode or also Incognito mode is the most common reason for a sudden login problem.
- The customer is locked. If the customer receives a message in online booking that online booking is currently not possible, they may have been locked. Check in Belbo in the customer's file to see if this is the case. If it was a mistake, you can unlock them again within the customer file.