Analyze how many of your regular customers had their last appointment in the past. This allows you to quickly and easily assess for individual employees how well they retain your customers.
Customer Loss Analysis
Customer Loss Analysis with Customer Data
This overview shows you which of your customers last visited you during the time period specified in the header area. The displayed frequency gives you insight into how often a customer has visited you. For example, if you want to analyze which of your customers have not visited you for 6 months, you can set the time period in the header to a month that was half a year ago.
In the example above, you can see all customers who had their last appointment in the desired time period. Customer Sarah Fischer visited you frequently but has not appeared since this appointment. It might be worthwhile to contact her directly to encourage her to visit you again. You could also ask for the reason for her absence to improve your service quality.
The detail table can also be filtered by team members. This gives you an overview of which team member served your customers before they stopped coming.