If you wish, you can allow your customers to cancel appointments independently.
Enabling and controlling cancellation functions:
Enabling the cancellation function
In the
appointment settings of your online booking, you can generally set whether customers are allowed to cancel appointments themselves by clicking.
Time limit for appointment cancellation
In the
time settings of your online booking, you can set the time period within which customers can cancel appointments.
Cancellation options for your customers
Appointment cancellation in online booking
Logged-in customers can view already booked appointments on your online booking page. If you have activated the cancellation function, these appointments can also be cancelled by the customer within the time period you have set.
Appointment cancellation in the confirmation email
You can place an appointment cancellation link in the
confirmation email, so that customers can independently cancel appointments by clicking on the link.
Example of confirmation email with cancellation link:
Cancellation email
When a customer cancels their own appointment or an employee deletes the appointment in the calendar, the customer receives a confirmation email. If you want to enter your own text for this email, you can do so under Cancellation email.
Cancellation confirmation in the calendar
When you reschedule or delete an appointment, the calendar can send a corresponding message to the customer. You can confirm or reject the sending of this message with a click. You can find this function in the calendar settings.
Your calendar does not automatically send a message with every change. This allows you to avoid sending numerous messages while processing appointments.
Notification for appointment cancellation
If you wish, you can receive an email when a customer cancels an appointment. To do this, please activate the corresponding option in the online booking settings.
Learn how to find deleted appointments and find out who deleted the appointment at what time
here.
