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Support via AnyDesk – macOS

In order for Belbo Support to see your screen and take control of your mouse and keyboard if needed, AnyDesk is used. The setup takes about 5 minutes – the most difficult part is granting macOS permissions.



Step 1 – Download and install AnyDesk

  1. Open anydesk.com/de/downloads/mac-os and download AnyDesk.
  2. Open the downloaded .dmg file and drag the AnyDesk icon to the Applications folder.
  3. Start AnyDesk from the Applications folder.

Step 2 – Grant permissions (important!)

On first launch, AnyDesk displays a yellow warning icon next to your AnyDesk ID. This means: macOS has not yet granted permissions, without which support cannot access your screen.

Without these permissions, support cannot see anything. Please enable all three items – even if macOS shows them as optional.

Click on the warning icon to open the System Permission Status window. There you will see three permissions:

2a – Screen Recording

  1. Click "Open Screen Recording preferences" in AnyDesk.
  2. macOS automatically opens System Settings → Privacy & Security → Screen Recording.
  3. Click the lock icon at the bottom left and enter your Mac password.
  4. Check the box next to AnyDesk.
  5. Confirm the restart of AnyDesk if macOS asks.

2b – Accessibility

  1. Click "Request Accessibility" in AnyDesk.
  2. macOS automatically opens System Settings → Privacy & Security → Accessibility.
  3. Unlock the lock and check the box next to AnyDesk.

You can find detailed explanations and screenshots for all three permissions in the official AnyDesk guide for macOS.

Step 3 – Share your AnyDesk ID with support

After successful setup, AnyDesk displays a 9-digit ID (e.g., 123 456 789). The warning icon is now gone or green.

Share this ID with Belbo Support – by phone or chat. Support will then connect from their side.

Done! Once support establishes the connection, a request will appear on your screen – click "Accept" to start the session.

Permissions not working?

If AnyDesk still shows a warning icon after checking the boxes:

  • Completely quit AnyDesk (Menu bar → AnyDesk → Quit AnyDesk) and restart it.
  • Check in System Settings to make sure the checkbox next to AnyDesk is really checked – sometimes it reverts.
  • If the checkbox is grayed out: Unlock the lock again, then check the box.
  • On some Macs, AnyDesk must first be allowed as a background app via Settings → General → Login Items.