So that Belbo Support can see your screen and take over your mouse and keyboard if needed, AnyDesk is used. The setup takes about 5 minutes – the most difficult part is granting macOS permissions.
Step 1 – Download and install AnyDesk
- Open anydesk.com/de/downloads/mac-os and download AnyDesk.
- Open the downloaded .dmg file and drag the AnyDesk icon to the Applications folder.
- Start AnyDesk from the Applications folder.
Step 2 – Grant permissions (important!)
On first launch, AnyDesk displays a yellow warning icon next to your AnyDesk ID. This means: macOS has not yet granted permissions, which Support needs to access your screen.
Click on the warning icon to open the System Permission Status window. There you will see three permissions:
2a – Screen Recording
- Click "Open Screen Recording preferences" in AnyDesk.
- macOS automatically opens System Settings → Privacy & Security → Screen Recording.
- Click the lock icon at the bottom left and enter your Mac password.
- Check the box next to AnyDesk.
- Confirm the AnyDesk restart if macOS asks.
2b – Accessibility
- Click "Request Accessibility" in AnyDesk.
- macOS automatically opens System Settings → Privacy & Security → Accessibility.
- Unlock the lock and check the box next to AnyDesk.
Step 3 – Send your AnyDesk ID to Support
After successful setup, AnyDesk displays a 9-digit ID (e.g., 123 456 789). The warning icon is now gone or green.
Share this ID with Belbo Support – by phone or chat. Support will then connect from their end.
Permissions not working?
If AnyDesk still shows a warning icon even after checking the boxes:
- Completely close AnyDesk (Menu bar → AnyDesk → Quit AnyDesk) and restart it.
- Check in System Settings to make sure the box next to AnyDesk is really checked – sometimes it reverts.
- If the checkbox is grayed out: unlock the lock again, then check the box.
- On some Macs, AnyDesk must first be allowed as a background app under Settings → General → Login Items.