With Belbo stamp cards, you can stamp your customers' visit counts to award a bonus after a certain number of appointments attended. This is a popular way to increase customer loyalty.
You can use the digital stamp card instead of or in addition to physical customer cards. This function is particularly practical in combination with the Belbo cash register system, as your employees are automatically reminded to stamp here.
Stamp card in the customer file
After you have started a stamp card for a customer, you can see in the customer file how many stamps the customer has already collected. The appointments can also be stamped here or accidental stamps can be corrected.
Setting up stamp cards
Under Settings > Bonus Program > Stamp Cards you can create new templates which you can later start for your customers. If this function is not activated, it can be activated via Settings > Add Function.
- Click on "+ Stamp Card"
- Set the details of your stamp card.
- Save your entry.
Meaning of the fields
- Name: The internal name of your program to distinguish it from other cards.
- Icon: You can set an icon so that the card stands out more during the checkout process.
- Validity: Specify within which period the stamps can be collected. Validity is given in days.
- Number of Fields: Sets the number of stamps. This corresponds to the number of appointments the customer must attend before receiving her bonus.
- Type: Usually "Discount" is the correct card type if the customer receives a discount.
- Discount Type: Specify whether it should be a percentage discount (e.g. "Eleventh appointment 25% cheaper") or an absolute discount (e.g. "Eleventh appointment 10€ cheaper").
- Voucher Value: Set the value. Example: For a 25% discount, enter the number "25" here if you selected "Percentage" for discount type.
- Valid for: Specify within which period the stamps can be redeemed. Validity is given in days.
- Description: If you wish, you can add an internal note.
Starting a stamp card in the customer file
If you do not use the Belbo cash register system, you can start a stamp card in any customer file.
- To do this, click on the customer name under "Customers" or in the appointment dialog.
- In the "Bonus Program" tab you can start both bonus and stamp cards. Click on "+ Start Bonus Program".
- Select the card you wish the customer to receive.
Stamp card during checkout
Starting a stamp card during checkout
If no current bonus program has been activated for the customer, you will see the available bonus programs during checkout. Here you can select one or more.
Stamping during checkout
If the customer already has a bonus program, you will see the stamp cards already started for the customer during checkout. The card can be stamped here. If the appointment does not qualify for a stamp, it can also be skipped.
Redemption during checkout
When the stamp card is full, the next appointment in the register will show that the customer can redeem the bonus stored in the card template.
After clicking "Redeem Card", the stored bonus is automatically added to the checkout process and the corresponding amount is deducted from the price.
