With Belbo stamp cards, you can stamp the number of visits your customers make to award them a bonus after a certain number of appointments attended. This is a popular way to increase customer loyalty.
You can use the digital stamp card instead of or in addition to physical customer cards. This function is particularly practical in conjunction with the Belbo cash register system, as your employees are automatically reminded to stamp here.
Stamp card in the customer file
After you have started a stamp card for a customer, you can see in the customer file how many stamps the customer has already collected. You can also stamp appointments here or correct accidental stamps.
Setting up stamp cards
Under Settings > Bonus Program > Stamp Cards you can create new templates that you can later start for your customers. If this function is not enabled, it can be activated via Settings > Add Function.
- Click on "+ Stamp Card"
- Set the details of your stamp card.
- Save your entry.
Field descriptions
- Name: The internal name of your program to distinguish it from other cards.
- Icon: You can set an icon so the card is more noticeable during the checkout process.
- Validity: Specify the time period within which stamps can be collected. Validity is specified in days.
- Number of fields: Specifies the number of stamps. This corresponds to the number of appointments the customer must attend before receiving their bonus.
- Type: As a rule, "Discount" is the correct card type if the customer receives a discount.
- Discount type: Specify whether it is a percentage (e.g. "Eleventh appointment 25% cheaper") or an absolute (e.g. "Eleventh appointment $10 cheaper") discount.
- Voucher value: Set the value. Example: For a 25% discount, enter the number "25" here if you have selected "Percentage" for discount type.
- Valid for: Specify the time period within which stamps can be redeemed. Validity is specified in days.
- Description: If you wish, you can add an internal note.
Starting a stamp card in the customer file
If you are not using the Belbo cash register system, you can start a stamp card in any customer file.
- Click on the customer name under "Customers" or in the appointment dialog.
- In the "Bonus Program" tab, you can start both bonus and stamp cards. Click on "+ Start Bonus Program".
- Select the desired card that the customer should receive.
Stamp card during checkout
Starting a stamp card during checkout
If no current bonus program has been activated for the customer, you will see the available bonus programs during checkout. You can select one or more here.
Stamping during checkout
If the customer already has a bonus program, you will see the stamp cards already started for the customer during checkout. The card can be stamped here. If the appointment is not eligible for a stamp, it can also be skipped.
Redemption during checkout
When the stamp card is full, the next time you check out, the cash register will show that the customer can redeem the bonus stored in the card template.
After clicking "Redeem Card", the stored bonus is automatically added to the checkout and the corresponding amount is deducted from the price.
